Travel Agent Communications

PED 02/12/2017

2014 ARC Transaction History File Now Available for Purchase

ARC’s Transaction History File containing your agency’s transaction data for all of 2014 is now available for purchase on CD. Beginning in April 2017, ARC will begin purging the oldest data from ARC’s Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC’s Transaction History File provides you with your settled and voided transaction information for all PEDs in 2014. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained—there’s nothing to install. 

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, click here.

Peruvian Airlines Now Accepts Visa and MasterCard

Effective with sales issued Monday, February 13, 2017 (PED 02/19/17), Peruvian Airlines (602/P9) will now accept Visa and MasterCard as forms of payment through ARC.

Dynamic Airways No Longer Accepts American Express

Effective immediately, Dynamic Airways (054/2D) will no longer accept American Express as a form of payment.

ARC Specialist Training and Certification Class

Do you want to earn your ARC Specialist Certificate? The ARC Specialist Training and Certification class will be held at ARC’s headquarters in Arlington, Virginia, February 28 – March 3, 2017.

ARC developed this program with the help of industry representatives from the travel agency and carrier communities. This program provides education on ARC’s policies, procedures, products and services. 

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion, and an ARC Specialist Certificate will be presented to those who pass the exam.

The following topics will be discussed during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC’s Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

For more information, or to register, please click here.

Tip of the Week: “Payment Failed in IAR” Error Message

Have you received an IAR error message that reads “Payment Failed in IAR” when attempting to submit a memo payment in ARC Memo Manager? 

In order for the memo payment to be interfaced in IAR, the sales report must be available. If the agency authorizes the IAR sales reports and later attempts to submit a memo payment through ARC Memo Manager, the agency will receive a “Payment Failed in IAR” error message. In order to avoid this issue, please refer to the following instructions: 

  1. Reverse the sales report before 11:59 p.m. EST on Tuesday.
  2. Once the report is active, log in to ARC Memo Manager and pay or accept the memo.
  3. Once you complete the above steps, re-submit the IAR sales report.