Travel Agent Communications

PED 01/22/2017


2016 Quarterly Transaction Fees: Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note that agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 19, 2017. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter Price per Transaction
Tier 1 1,000 – 2,249,999 $.016
Tier 2 2.25 M – 5.999 M $.013
Tier 3 6 M or More $.011

ARC Specialist Training and Certification Class

Do you want to earn your ARC Specialist Certificate? The ARC Specialist Training and Certification class will be held at ARC’s headquarters in Arlington, Virginia February 28 – March 3, 2017.

ARC developed this program with the help of industry representatives from the travel agency and carrier communities. This program provides education on ARC’s policies, procedures, products and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion, and an ARC Specialist Certificate will be presented to those who pass the exam.
The following topics will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information, or to register, please click here.


Tip of the Week: ARC Holiday Schedule

Did you know the ARC 2017 Holiday Schedule is now available online? You can view the holiday schedule under "Quick Links" on the ARC website. Additionally, My ARC users can access the schedule under the "Resources" tab.

The holiday schedule will provide you with all the important dates, including void extension and reporting due dates, for holidays throughout 2017.