Travel Agent Communications

PED 01/08/2017

ARC's New Carrier Ancillary Matrix

Looking for one place to review and compare current value-added ancillary products available from each airline via their GDS partners?

ARC is pleased to offer the Carrier Ancillary Matrix as a central reference tool to summarize ancillary products available from ARC's participating carriers. Additionally, the matrix will allow carriers to communicate additional ancillary-related information through carrier websites and GDS reference pages.

You may access the ancillary matrix here. If you have any questions, please contact the Customer Care Center at 855-816-8003.

ARC Implements Memo Analyzer v3.0

ARC has successfully launched a new version of Memo Analyzer, a business intelligence tool that provides reliable data points and benchmarks that effectively measure debit memo resolution efforts.

In this release, we've mapped the current memo reasons of nine carriers to the standardized reasons agreed upon by the Debit Memo Working Group. As we move through 2017, additional carriers will be mapped and added to Memo Analyzer.

For more information about Memo Analyzer, click here. To view the news release on the upgrade, click here.

2016 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note that agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 19, 2017. Only one draft will be issued for consolidated drafting agents.

  Number of Transactions per Quarter Price per Transaction
Tier 1 1,000 – 2,249,999 $.016
Tier 2 2.25 M – 5.999 M $.013
Tier 3 6 M or More $.011

2017 ARC Annual Agent Fees

The 2017 annual agent location fee of $214 will be collected for each of your office locations via electronic draft from your designated bank account on January 19, 2017. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $214 will be issued for each active branch agency and Satellite Ticket Printer (STP) location of record as of January 6, 2017. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

Cambodian Angkor Air Joins ARC

Cambodia Angkor Air (K6/188) has joined ARC as a participating carrier effective Monday, January 9, 2017 (PED 01/15/17).

With headquarters in Phnom Penh, Cambodia Angkor Air operates domestic flights between Phnom Penh (PNH), Siem Reap (REP) and Sihanoukville (KOS) as well as international connections to:

China – Guangzhou (CAN) and Shanghai (PVG)
Vietnam – Ho Chi Minh City (SGN), Hanoi (HAN), and Da Nang (DAD)
Thailand – Bangkok (BKK)
Laos PDR – Luang Prabang (LPQ) and Vientiane (VTE)

In addition, Cambodia Angkor Air offers code share flights with Vietnam Airlines from Hanoi (HAN) and Ho Chi Minh City (SGN) to Hong Kong (HKG), Singapore (SIN), Bangkok (BKK) and Kuala Lumpur (KUL).

Cambodia Angkor Air has elected the General Concurrence method of agency appointment whereby all ARC agents are automatically appointed as agents of Cambodia Angkor Air. The carrier will accept cash only as form of payment.

For inquires, reservations or sales information, please contact:

Julie Dufour

Sichuan Airlines Now Accepts UATP

Effective with sales issued Monday, January 2, 2016 (PED 01/08/17), Sichuan Airlines (876/3U) will now accept UATP as a form of payment through ARC.

Solomon Airlines Now Accepts UATP

Effective with sales issued Monday, January 9, 2016 (PED 01/15/17), Solomon Airlines (193/IE) will now accept UATP as a form of payment through ARC.

Tip of the Week: How Can I Identify an Electronic Miscellaneous Document (EMD) in My IAR Sales Report?

An EMD will appear in IAR lists with a transaction type code of ES (EMDS – Standalone EMD) or EA (EMDA – Associated EMD).

Note that EMDs reported through ARC have their own ticket form code range. The first three digits of the EMD begin with 457 or 458.