Travel Agent Communications

PED 12/25/2016


Holiday Sales Report Submission

Weekly sales reports for PED 12/25/16 must be authorized by 11:59 p.m. EST on Wednesday, December 28, and weekly sales reports for PED 01/01/17 must be authorized by 11:59 p.m. EST on Wednesday, January 4.


Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued on Friday, December 23–Sunday, December 25, will be extended until Tuesday, December 27.

The GDS void/IAR reconciliation dates for tickets issued on Friday, December 30–Sunday, January 1, will be extended until Tuesday, January 3.


Emergency Document Orders Prior to New Year's Day

The RR Donnelley warehouse will be closed Monday, January 2, 2016. Orders should be placed by 4 p.m. EST on Thursday, December 29, 2016, for delivery on Friday, December 30, 2016. Second-day delivery should be placed by 4 p.m. EST on Wednesday, December 28, 2016, for delivery on Friday, December 30, 2016.


Draft Dates During Christmas and New Year's Day Closure

ARC's weekly draft for PEDs 12/25/16 and 01/01/17 will take place on Friday, December 30, 2016, and Friday, January 6, 2017.

ARC wishes you happy holidays and a wonderful new year!


Malaysia Airlines No Longer Accepts Discover

Effective with sales issued Monday, December 26, 2016 (PED 01/01/17), Malaysia Airlines (232/MH) will no longer accept Discover as a form of payment through ARC.


New Paper Sales Summary Report Fee for 2017

For those agents who receive their Agent Sales Summary report in paper format, the 2017 fee for this service will be $64 per month.


Tip of the Week: Entering a Penalty in IAR

If you forgot to include a penalty fee or change fee when you have issued an exchange or refund in your GDS, you should manually enter the penalty amount in the "Admin/Penalty" field in Interactive Agent Reporting (IAR). This field appears on both the Exchange Support screen and the Refund Details screen.

Any change fee or penalty fee that is applicable in a GDS-issued exchange or refund is sent to ARC with a tax code of "CP." IAR recognizes this "CP" code as a Cancellation Penalty/Reissue Fee and will automatically move the associated amount to the "Admin/Penalty" field. Although CP is a valid code when received from a GDS, IAR will not allow the manual entry of CP as a tax code. Any attempt to manually enter CP as a tax code in IAR will result in an error displayed as, "ERROR – Invalid Tax Code." The taxes that appear on or are entered on the Exchange Support and Refund Details screens should only include the unused values from the original sale.

Please use only the "Admin/Penalty" field in IAR when you need to manually enter a penalty that was not included at the time of exchange or refund in your GDS.