Travel Agent Communications

PED 12/18/2016


ARC Holiday Information

ARC's offices will be closed on Monday, December 26, 2016, and Monday, January 2, 2017, in observance of Christmas Day and New Year's Day.


Holiday Sales Report Submission

Weekly sales reports for PED 12/25/16 must be authorized by 11:59 p.m. EST on Wednesday, December 28, and weekly sales reports for PED 01/01/17 must be authorized by 11:59 p.m. EST on Wednesday, January 4.


Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued on Friday, December 23–Sunday, December 25, will be extended until Tuesday, December 27.

The GDS void/IAR reconciliation dates for tickets issued on Friday, December 30–Sunday, January 1, will be extended until Tuesday, January 3.


Emergency Document Orders During Christmas

The RR Donnelley warehouse will be closed on Monday, December 26, 2016. Orders should be placed by 4 p.m. EST on Thursday, December 22, 2016, for delivery on Friday, December 23, 2016. Second-day delivery should be placed by 4 p.m. EST on Tuesday, December 20, 2016, for delivery on Friday, December 23, 2016.


Emergency Document Orders Prior to New Year's Day

The RR Donnelley warehouse will be closed Monday, January 2, 2016. Orders should be placed by 4 p.m. EST on Thursday, December 29, 2016, for delivery on Friday, December 30, 2016. Second-day delivery should be place by 4 p.m. EST on Wednesday, December 28, 2016, for delivery on Friday, December 30, 2016.


Draft Dates During Christmas and New Year's Day Closure

ARC's weekly draft for PED's 12/25/16 and 01/01/17 will take place on Friday, December 30, 2016, and Friday, January 6, 2017.

ARC wishes you happy holidays and a wonderful new year!


2017 ARC Annual Agent Fees

The 2017 annual agent location fee of $214 will be collected for each of your office locations via electronic draft from your designated bank account on January 19, 2017. It will appear on your bank statement as, "ARC Core Participation Fee." A separate draft of $214 will be issued for each active branch agency and Satellite Ticket Printer (STP) location of record as of January 6, 2017. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees.

  Transactions per quarter Price per transaction
Tier 1 1,000–2,249.999 .014
Tier 2 2.25 M–5.999 M .013
Tier 3 6 M or more .011

New Paper Sales Summary Report Fee for 2017

For those agents who receive their Agent Sales Summary report in paper format, the 2017 fee for this service will be $64 per month.


Tip of the Week: Commissions Exceeding IAR's Limit

The maximum commission amount currently allowed on any single document in Interactive Agent Reporting (IAR) is $9,999.99. When a commission exceeds the $9,999.99 limit, the transaction will receive an error status and IAR will display the following error message: "INVALID COMMISSION – EXCEEDS MAXIMUM AMOUNT ALLOWED."

When you need to collect a commission amount that exceeds the IAR limit, you must split the transaction into multiple documents. For example, to report a $90,000 group deposit in your IAR sales report that earns you a commission amount of $18,000, you must issue two Electronic Miscellaneous Documents (EMDs) or Miscellaneous Charge Orders (MCOs) in the amount of $45,000 with a commission of $9,000 each. If you do not wish to split a transaction into multiple documents to accommodate the IAR maximum commission allowance, you must process the transaction directly with the carrier.