Travel Agent Communications

PED 12/11/2016

2017 ARC Annual Agent Fees

The 2017 annual agent location fee of $214 will be collected for each of your office locations via electronic draft from your designated bank account on January 19, 2017. It will appear on your bank statement as, "ARC Core Participation Fee." A separate draft of $214 will be issued for each active branch agency and Satellite Ticket Printer (STP) location of record as of January 6, 2017. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees.

 Transactions per quarterPrice per transaction
Tier 1 1,000-2,249,999 .014
Tier 2 2.25 M-5.999 M .013
Tier 3 6 M or more .011

New Paper Sales Summary Report Fee for 2017

For those agents who receive their Agent Sales Summary report in paper format, the 2017 fee for this service will be $64 per month.

Contour Airlines Now Accepts American Express

Effective with sales issued Monday, December 05, 2016 (PED 12/11/16), Contour Airlines (522/LF) will begin accepting American Express as a form of payment through ARC.

Safi Airlines No Longer Accepts Visa and MasterCard

Effective with sales issued Monday, December 12, 2016 (PED 12/18/16), Safi Airlines (741/4Q) will no longer accept Visa and MasterCard as forms of payment through ARC.

TAG Airlines Joins ARC

Transportes Aéreos Guatemaltecos S.A. doing business as TAG Airlines (5U/911), will join ARC as a participating carrier effective with sales on December 12, 2016 (PED 12/18/16).

Founded in 1969, TAG Airlines is a private passenger and cargo airline based at Guatemala La Aurora International Airport. TAG Airlines operates a fleet of SAAB 340 As and Embraer 100 aircraft to support more than 25 daily flights. Destinations include: Flores, Tikal, Tegucigalpa, Cayo San Pedro, San Pedro Sula, Roátan, Iloplango, Retalhuleu, Puerto Barrios and Xela.

TAG Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of TAG Airlines. Currently, the airline accepts cash only as the form of payment. Major credit cards, including Visa and MasterCard, will follow soon as forms of payment.

TAG Airlines participates in Sabre GDS, with Amadeus to follow shortly.

For inquiries, reservations, or sales information, contact the office listed below:

TAG Airlines USA
420 Lexington Avenue, Suite 2523
New York, NY 10170
Phone: 201-526-7620

Tip of the Week: Paper Ticket Stock Storage and Handling

Although paper ticket stock is used less frequently than in the past, please remember that Automated Ticket and Boarding Pass (ATB) stock is considered to be a document with financial value. ATB stock should be stored with the same care that you would use with cash or other negotiable instruments.

Please see Section 10.4 of the Industry Agents' Handbook for instructions on how to store and handle ATB documents. This paper stock is sensitive to environmental conditions and should be stored with care. Proper handling will reduce the possibility of printer performance issues, such as a document jam or a printer misfeed.

Here are a few tips to help ensure successful use of ATB documents:

  1. Fan through the ATB stock prior to loading a new box into the printer to help prevent ticket jams.
  2. Always store boxes of ATB stock with the red arrows pointing up per the instructions on the box.
  3. Use all older shipments of ATB stock prior to using new shipments of stock to preserve the numbering sequence.
  4. In order to prevent document damage, please follow these guidelines:
    1. Storage temperatures should remain constant. Do not store at temperatures colder than 40 degrees Fahrenheit or hotter than 90 degrees Fahrenheit.
    2. Never expose ATB stock to prolonged sunlight or extreme humidity.