Travel Agent Communications

PED 12/04/2016

American Airlines Announces Final Deletion of 037 Transactions in ARC

Effective Monday, December 12, 2016 (PED 12/18/16), all L-US/037 transactions, including refunds and memos, will be inhibited in Interactive Agent Reporting (IAR). After this time, L-US/037 validated transactions should be handled directly through American Airlines.
For more information and assistance, please contact American Airlines at

Elite Airways Joins ARC

Elite Airways (7Q/087) will join ARC as a participating carrier effective with sales on Monday, December 5, 2016 (PED 12/11/16).
With headquarters in Portland, Maine, Elite Airways operates domestic scheduled flights between popular destinations on a fleet of Bombardier CRJ 200s (50 seats) and 700s (70 seats). Passenger’s fare includes onboard snacks and beverages, first checked bag up to 50 pounds, seat selection and no change fees.
The airline’s current routes include:
Portland, Maine (PWM) to:

  • Orlando-Melbourne, FL (MLB)
  • Sarasota-Bradenton, FL (SRQ)
  • Naples, FL (APF) 

Vero Beach, FL (VRB) to:

  • Newark, NJ (EWR)

Long Island, NY (ISP) to:

  • Orlando/Melbourne, FL (MLB)
  • Naples, FL (APF) 

Also, next spring Elite Airways will launch new routes that include Vero Beach, FL (VRB) to Asheville, NC (AVL), Long Island, NY (ISP), Newport News, VA (PHF), New Bedford, MA (EWB) and Tallahassee, FL (TLH); as well as Newport News, VA (PHF) to Newark, NJ (EWR) and Long Island, NY (ISP).
Elite Airways has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Elite Airways.
In addition to cash, Elite Airways will accept American Express, Visa, and MasterCard as valid forms of payment. For inquiries, reservations, or sales information, contact the airline’s sales and marketing offices listed below at:
Elite Airways
1135 W. NASA Blvd
Melbourne, FL 32901
Phone: 321-265-5100 Ext. 102
Fax: 207-221-1578

PAWA Dominican Now Accepts American Express

Effective with sales issued Monday, December 5, 2016 (PED 12/11/16), PAWA Dominican (185/7N) will begin accepting American Express as a form of payment through ARC.

RwandAir Now Accepts Visa and MasterCard

Effective with sales issued Monday, December 5, 2016 (PED 12/11/16), RwandAir (459/WB) will begin accepting Visa and MasterCard as forms of payment through ARC.

Tip of the Week: Saving a Client’s Profile in Agent’s Choice

You can save client information in Agent’s Choice. This allows you to easily retrieve the information while creating “Service Fees” to reduce the amount of data entry in submitting a service fee transaction.

  1. On the Home page, click on the Client Profile tab.
  2. Enter the respective client information.
  3. Click the Save button.

Client information that can be stored includes:

  1. First Name (required)
  2. Middle Name/Initial (optional)
  3. Last Name (required)
  4. Client ID/Company (optional)
  5. Phone Number (optional)
  6. Service Fee Amount (optional) – The service fee will be charged to the client.Credit
  7. Card Type (optional) – The credit card that will be used to charge the service fee.