Travel Agent Communications

PED 11/20/2016

ARC Thanksgiving Holiday Information

In celebration of the Thanksgiving holiday, ARC's offices will be closed on Thursday, November 24, and Friday, November 25. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/27/16. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, November 29.

Ticket Modification/Voiding Schedule
The GDS/IAR void date for transactions issued Wednesday, November 23, through Sunday, November 27, is Monday, November 28.

Emergency Document Orders During the Thanksgiving Holiday
Emergency document orders placed Wednesday, November 23, before 4 p.m. EST will ship same-day and arrive on Monday, November 28. Second-day orders placed on Wednesday, November 23 before 4 p.m. EST will arrive Tuesday, November 29. Please place your document order early to avoid delays.

LC Perú Now Accepts American Express

Effective with sales issued Monday, November 21, 2016 (PED 11/27/16), LC Perú (107/W4) will begin accepting American Express as a form of payment through ARC.

Tip of the Week: How to Submit an Inaccessible IAR Sales Report

Are you having trouble authorizing and submitting your weekly sales report due to an "Inaccessible Sales Report" error message? If so, there is a simple solution:

  1. Exit IAR by clicking on the Close IAR link in the upper right corner of the IAR sales report screen.
  2. The system will then ask you if you would like to close the browser. Click Yes. IAR is a pop-up screen, so when you close that particular browser, My ARC should still be open as a separate window.
  3. From the My ARC homepage, select IAR from your toolbox.
  4. Open your sales report and authorize the submission.