Travel Agent Communications

PED 11/13/2016

Some Agent Fees Eliminated in 2017

We heard you! Beginning early next year, we will be eliminating two of our most frequently charged agency fees: the Address Change Fee ($75) and the Bank Account Change Fee ($75). We also are eliminating the $100 processing fee for our Cash Security Financial Instrument. These three fees will be eliminated in 2017, and our Agency Services team will continue to implement positive change wherever we can.

American Airlines Announces Plans to Inhibit 037 Transactions in IAR

As American Airlines moves forward to complete the transition of 037 transactions in Interactive Agent Reporting (IAR), effective Monday, November 14, 2016 (PED 11/20/16), L-US/037 Sales and Exchange transactions will be inhibited in IAR. All sales and exchange transactions should now be validated on AA/001.

Effective Monday, December 12, 2016 (PED 12/18/16), all L-US/037 transactions, including refunds and memos, will be inhibited in IAR. After this time, L-US/037 validated transactions should be handled directly through American Airlines.

For additional information, please contact American Airlines at

Avianca Brazil Announces General Concurrence Method of Agency Appointment

Effective Monday, November 14, 2016, Avianca Brazil (O6/247) will implement the General Concurrence method of agency appointment. This means that all ARC travel agencies are automatically appointed as an agent for Avianca Brazil, unless specifically advised to the contrary by the carrier.

Avianca Brazil participates in the Amadeus, Sabre, Worldspan and Apollo GDSs, and they offer agents 3 percent commission when O6/247 bookings are made via the GDSs. The carrier currently accepts cash, Visa, MasterCard and UATP as valid forms of payment. 

For more information, please contact the carrier at:
Avianca Brazil in the USA
420 Lexington Avenue, Suite 2523
New York, NY 10170

RwandAir Now Accepts UATP

Effective with sales issued Monday, November 14, 2016 (PED 11/20/16), RwandAir (459/WB) will begin accepting UATP as a form of payment through ARC.

Tip of the Week: Accessing Internet Sales Summary Reports

Did you know you can view sales reports for PEDs previously contained in the Interactive Agent Reporting (IAR) three-week window under Internet Sales Summary?
To access Internet Sales Summary Reports:

  1. Log on to My ARC.
  2. Click on Internet Sales Summary under “Tools.”
  3. Select View for the sales report you would like to see: either the last three PEDs or the last 24 months.
  4. Select the filter icon in the upper left corner to display the “Filter Reports Grid.”
  5. Enter your ARC number in the lower left field of the grid labeled "ACN."

Click OK to generate the requested report(s), and then click on the line of the PED you wish to view.