Travel Agent Communications

PED 10/02/2016

Elimination of Paper Airline Tickets on June 1, 2018

Effective June 1, 2018, the printing of airline tickets on Automated Ticket and Boarding Pass (ATB) ticket stock will be inhibited. After this date, all airline tickets reported and settled through the ARC system must be electronic. This change is expected to have minimal impact as today over 99.9 percent of the airline tickets issued through ARC are electronic, and this number is rapidly approaching 100 percent.

2016 Quarterly Transaction Fees 3rd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC imposed a new tiered quarterly transaction fee structure in 2016. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 20, 2016.


Number of transactions per quarter

Price per transaction

Tier 1



Tier 2

2.25 M–5.999 M


Tier 3

6 M or more



Notice of Changes to the ARA: Effective November 7, 2016

Following ARC’s consultation with travel agency representatives, ARC’s Board of Directors approved a number of changes to the Agent Reporting Agreement (ARA).
The primary ARA changes relate to the Additional Operating Requirements (AOR) of Section 34 and the need to better address risks related to financial breaches. There are also a few minor miscellaneous changes included to restore inadvertent omissions in the ARA or reflect current ARC procedures.
A summary of these changes can be found here for your reference. Also, you can view these changes in more detail by clicking here or by viewing them on your My ARC homepage .
These changes will take effect on November 7, 2016. Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after November 7, 2016, will serve as your acceptance of the amendments.

New Accreditation Marks Available

ARC updated its corporate logo this past July and, as part of that process, we also have new marks available for Accredited Agencies and Verified Travel Consultants (VTC’s) to utilize on websites and/or in print materials.

If you are an Accredited Agency, the new marks can be accessed by clicking here .

If you are a Verified Travel Consultant, the new marks can be accessed by clicking here .

Follow the steps below to add the new marks to your online and print resources:

For the web:

  1. Click on Download for Web.
  2. Simply copy and paste the logo to your site.

Note: If you already embedded code into your website with the old mark, your new mark has been automatically updated with the new logo.
For print materials:

  1. Click on Download for Print.
  2. Check your download folder on your computer to access the print files.
  3. Click on Print Zip Folder.
  4. Inside the zip file, you will see a JPEG and vector (.eps) file folders. Choose the file version you need for your print materials.

Tip of the Week: Collecting ARC MarketPlace Commissions

Have you earned commissions for tours, activities, cars or passport and visa services booked through ARC MarketPlace? Commission is paid in the month following travel or usage of the product or service. Unless your agency has opted to be paid by direct deposit into your Interactive Agent Reporting (IAR) bank account, commission payments to ARC participating agencies are made through credit memos in ARC Memo Manager.

ARC participating agencies can view ARC MarketPlace commission credit memos by signing into My ARC and accessing ARC Memo Manager. Once signed into My ARC, select ARC Memo Manager under the “Your Tools” section on the left-hand menu. Once there, filter for “Carrier 889” which is ARC MarketPlace. Then, you can view and accept any open memos as well as view any closed or inactive memos.

Your agency can also request ARC MarketPlace commission payments be directly deposited and added into your IAR report. To choose this option, the owner or manager must complete the short online Commission Payment via Direct Deposit Form by following the steps below:

  1. Visit ARC MarketPlace Commissions here .
  2. Scroll down to the Commission Payment Method and click ARC Participating Agent.
  3. In the Commission Payment via Direct Deposit pop-up, fill in the necessary information and click Submit.
  4. You will receive a confirmation email once your request has been processed.
  5. On a monthly basis, any ARC MarketPlace commission earned will be deposited into the agency’s IAR report and an email will be sent to the agency alerting that a payment has been made.