Travel Agent Communications

PED 09/25/2016


SeaPort Airlines Ceases Operations

ARC has learned that SeaPort Airlines (K5/609) ceased operations; therefore, sales transactions were inhibited on Thursday, September 22, 2016. Refunds will continue to be processed until Monday, October 24, 2016 (PED 10/30/16) or until otherwise notified.


ARC Implements Functionality to Send EDIFACT Messages for EMDs

ARC implemented functionality on August 18, 2016, to send EDIFACT messages for Electronic Miscellaneous Documents (EMD) voids, refunds and cancel refunds performed in Interactive Agent Reporting (IAR), ARC's agency sales reporting tool.

While ARC has not yet activated EMD EDIFACT messages with any carriers, a section has been added to the existing Carrier Ticket Matrix to track participating carriers' EMD EDIFACT messaging capability. The Carrier Ticket Matrix is located here.

ARC encourages all agents to attempt the void, refund or cancel refund of any e-ticket (ET) or EMD in their global distribution system (GDS) and to utilize the IAR solution for exception transactions. Also, please refer to each carrier's policies to determine if an ET or EMD is eligible for refund, void or cancel refund.


ARC Specialist Training and Certification Class

Do you want to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be held at the JW Marriott hotel in Washington, D.C. from October 35. The class will take place before TravelConnect 2016; additionally, those who wish to attend both the class and the conference are eligible for a discount.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The ARC Specialist exam will be offered online and can be taken at your own convenience. You will have 30 days to complete the exam. An ARC Specialist Certificate will be presented to those who pass the exam.

The deadline to register for this upcoming class is Monday, September 26, 2016. For more information about the class or to register, please click here.

Don't forget! If you are attending the TravelConnect conference, you will receive a discount for both the class and the conference.


Tip of the Week: What Does "Closed-Sign Change Forced" Mean in Memo Manager?

Every memo in ARC's Memo Manager has two associated statuses: a primary status and a secondary status—all memos must have both.

The status of the memo is the state at which a memo rests. Every transaction or action has the potential to change the status of a memo. One of these actions is when an agency overpays a debit memo. The status of the memo will change to: "Closed-Sign Change Forced." In such cases, the carrier usually issues a credit memo to the agency for the difference.