Travel Agent Communications

PED 09/18/2016


Jet Airways Now Accepts Diners Club International and Discover

Effective with sales issued Monday, September 19, 2016 (PED 09/25/16), Jet Airways (589/9W) will begin accepting Diners Club International and Discover as forms of payment through ARC.


Revised IAR Process for Ticketing Restrictions by Carriers

In circumstances where ticketing functionality is restricted by an individual carrier, the global distribution systems (GDSs) are notified and the agency is restricted from issuing paper or electronic transactions on that carrier. Manual transactions entered in Interactive Agency Reporting (IAR) are also restricted by that carrier.

Effective September 22, 2016: If a carrier restricts ticketing, the agency will now receive the following message in IAR, “The carrier has disabled your ticketing authority.” These decisions are made solely by the carrier and ARC is not involved.  Any related questions should be directed to the individual carrier. The carrier contact information can be accessed here.

The IAR message noted above will also appear if ticketing functionality is restricted by ARC pursuant to the Agent Reporting Agreement (ARA).


ARC Implements Functionality to Send EDIFACT Messages for EMDs

ARC implemented functionality on August 18, 2016, to send EDIFACT messages for Electronic Miscellaneous Documents (EMD) voids, refunds and cancel refunds performed in Interactive Agent Reporting (IAR), ARC’s agency sales reporting tool.

While ARC has not yet activated EMD EDIFACT messages with any carriers, a section has been added to the existing Carrier Ticket Matrix to track participating carriers’ EMD EDIFACT messaging capability. The Carrier Ticket Matrix is located here.

ARC encourages all agents to attempt the void, refund or cancel refund of any e-ticket (ET) or EMD in their global distribution system (GDS) and to utilize the IAR solution for exception transactions.  Also, please refer to each carrier’s policies to determine if an ET or EMD is eligible for refund, void or cancel refund.


Notice of Changes to the ARA­: Effective November 7, 2016

ARC’s Board of Directors—following ARC’s consultation with travel agency representatives—approved a number of changes to the Agent Reporting Agreement (ARA).

The primary ARA changes relate to the Additional Operating Requirements (AOR) of Section 34 and the need to better address risks related to financial breaches. There are also a few minor miscellaneous changes included to restore inadvertent omissions in the ARA or reflect current ARC procedures.

A summary of these changes can be found here for your reference. Also, you can view these changes in more detail by clicking here or by viewing them on your My ARC homepage.

These changes will take effect on November 7, 2016. Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after the November 7, 2016, will serve as your acceptance of the amendments.


Tip of the Week: Why Do I See “NO ESAC GIVEN” as an ESAC Code in IAR?

Occasionally, a carrier will respond positively to an e-ticket EDIFACT request message but either fails to return an Electronic Settlement Authorization Code (ESAC), or the carrier’s response message times out prior to delivery of the ESAC.

This can happen whether the e-ticket action takes place in either the global distribution system (GDS) or directly in Interactive Agency Reporting (IAR). In the GDS, “NO ESAC GIVEN” is more common with exchanges. Since all e-ticket voids, refunds and exchanges require population of the ESAC field, “NO ESAC GIVEN” is substituted in these cases.