Travel Agent Communications

PED 09/04/2016


Upcoming ARC System Outages

All of ARC's systems will be unavailable starting Saturday, September 17, 2016, at 11p.m. EDT until Sunday, September 18, 2016, at 11 a.m. EDT due to routine but necessary maintenance work. In addition, any output files that you typically receive during these hours will be delayed until after the systems are back online.

We appreciate your patience and understanding while we work to further improve ARC's systems. Please share this information with others in your organization that may be impacted by these scheduled outages.


Air Niugini Now Accepts UATP

Effective with sales issued Monday, September 05, 2016 (PED 09/11/16), Air Niugini (656/PX) will begin accepting UATP as a form of payment through ARC.


Norwegian Now Accepts American Express

Effective with sales issued Monday, September 05, 2016 (PED 09/11/16), Norwegian (328/DY) will begin accepting American Express as a form of payment through ARC


Contour Airlines Now Accepts Visa, MasterCard and Discover

Effective with sales issued Monday, September 05, 2016 (PED 09/11/16), Contour Airlines (522/LF) will begin accepting Visa, MasterCard, and Discover as forms of payment through ARC.


ARC Implements Functionality to Send EDIFACT Messages for EMDs

ARC implemented functionality on August 18, 2016, to send EDIFACT messages for Electronic Miscellaneous Documents (EMD) voids, refunds and cancel refunds performed in Interactive Agent Reporting (IAR), ARC's agency sales reporting tool.

While ARC has not yet activated EMD EDIFACT messages with any carriers, a section has been added to the existing Carrier Ticket Matrix to track participating carriers' EMD EDIFACT messaging capability. The Carrier Ticket Matrix is located here.

ARC encourages all agents to attempt the void, refund or cancel refund of any e-ticket (ET) or EMD in their global distribution system (GDS) and to utilize the IAR solution for exception transactions. Also, please refer to each carrier's policies to determine if an ET or EMD is eligible for refund, void or cancel refund.


New! ARC Status Dashboard

ARC has implemented a new status dashboard. This is a way for you to check the system status of a variety of ARC tools and services, including IAR, DRS and My ARC. To view the status of one of or more of our systems, please visit the ARC Status Dashboard. Another quick way to view the ARC Status Dashboard is by selecting the "Status" link that appears in the footer of the main ARC home page.

The ARC Status Dashboard is available at all times, even in the unlikely event that all ARC systems are down. You can view the current status of ARC tools, as well as any upcoming planned maintenance, any active incidents and the resolution of incidents.

You can also sign up to receive advanced email notification of upcoming ARC scheduled system maintenance and real time email alerts when ARC's systems encounter unexpected delays or outages.

To register for these notifications, select Subscribe to Alerts from the ARC Status Dashboard home page. You will be prompted to enter your email address and to select the services for which you would like to receive email alert notifications. You may also subscribe to alerts directly by clicking here.


Register for Both ARC Specialist Training & TravelConnect and Save!

When you register for both the ARC Specialist Training and Certification class and TravelConnect, you will receive a combined $270 discount off of the original prices* of these events.

The ARC Specialist Training and Certification class will be held October 3–5 at the JW Marriott in Washington, D.C., the same hotel where TravelConnect is being held from October 6–7.

To take advantage of this unique offer:

  1. First register for ARC Specialist Training and Certification.
  2. Then, a $50 discount code and the link to register for TravelConnect will be emailed to you.
  3. Once you register for TravelConnect, you will be refunded $220 for the ARC Specialist Training and Certification class— totaling $270 in savings!

*You must register for both ARC Specialist Training and Certification class and TravelConnect for these discounts to apply. Discounts will not be honored if you register for only one of the two.

These are two great educational opportunities you do not want to miss!

Space is limited, so register today!


Tip of the Week: Searching for Tours on ARC MarketPlace

Do you need help searching for tours on ARC MarketPlace? Go to the ARC MarketPlace website and use the search feature to look up tours and activities per your clients' requirements.

Using our "Search" feature on the upper right, you can search by: country, region, and date of travel or by keyword.