Travel Agent Communications

PED 08/28/2016

Labor Day Holiday Information

ARC's offices will be closed on Monday, September 5, 2016, in observance of Labor Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 09/04/16. Your weekly sales report must be authorized by midnight Wednesday, September 7, 2016.

Ticket Modification/Voiding Schedule  

Please note the following extension date to modify and reconcile IAR transactions issued Friday, September 2–Sunday, September 4. The GDS/IAR Void Extension Date is Tuesday, September 6.

ARC Customer Care Center Hours

Tuesday–Wednesday 9 a.m. to 9:00 p.m. EDT
Thursday–Friday 9 a.m. to 7:30 p.m. EDT

Placing Emergency Document Requisitions Orders before Labor Day Holiday

In observance of Labor Day, ARC will be closed Monday, September 05, 2016. To ensure that your emergency order is received before Tuesday, September 6, your order should be placed in advance of the 4:00 p.m. cut-off on Thursday, September 1.

Any emergency orders placed on Friday, September 2, will not be delivered until Tuesday, September 6. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 855-816-8003 or

New! ARC Status Dashboard

ARC has implemented a new Status Dashboard. This is a way for you to check the system status of a variety of ARC tools and services, including IAR, DRS and My ARC. To view the status of one of or more of our systems, please visit the ARC Status Dashboard at Another quick way to view the ARC Status Dashboard is by selecting the “Status” link that appears in the footer of the ARC homepage.

The ARC Status Dashboard is available at all times, even in the unlikely event that all ARC systems are down. You can view the current status of ARC tools, as well as any upcoming planned maintenance, any active incidents and the resolution of incidents.

You can also sign up to receive advanced email notification of upcoming ARC scheduled system maintenance and real time email alerts when ARC’s systems encounter unexpected delays or outages. To register for these notifications, select ‘Subscribe to Alerts’ from the ARC Status Dashboard home page. You will be prompted to enter your email address and to select the services for which you would like to receive email alert notifications. You may also subscribe to alerts directly by clicking here.

ARC Needs Your Feedback

ARC is seeking brief input from our customers about payment systems as part of our mission to create customer-centric products and solutions. The results will be used to generate future enhancements to our Travel Agency Service Fee (TASF) and Agent’s Choice solutions.

This survey should take less than five minutes and participants who complete the survey will be eligible to win a $50 Amazon gift card!
We appreciate your participation in ARC and greatly value your feedback.

Take the survey.

Register for Both ARC Specialist Training & TravelConnect and Save!

When you register for both the ARC Specialist Training and Certification class and TravelConnect, you will receive a combined $270 discount off of the original prices* of these events.

The ARC Specialist Training and Certification class will be held October 3–5 at the JW Marriott in Washington, D.C., the same hotel where TravelConnect is being held from October 6–7.

To take advantage of this unique offer:  

  1. First register for ARC Specialist Training and Certification.
  2. Then, a $50 discount code and the link to register for TravelConnect will be emailed to you.
  3. Once you register for TravelConnect, you will be refunded $220 for the ARC Specialist Training and Certification class — totaling $270 in savings!*

You must register for both ARC Specialist Training and Certification class and TravelConnect for these discounts to apply. Discounts will not be honored if you register for only one of the two.

These are two great educational opportunities you do not want to miss! Space is limited, so register today!
If you have any questions, please do not hesitate to contact our Customer Care Center at 855.816.8003 or

Tip of the Week: What does "INVALID DOC STATUS" message in IAR mean?

The message INVALID DOC STATUS is a common error encountered by agents when viewing a list of IAR errors in their sales report. Once you access the transaction, you will see a longer description of that error message: ERROR - Check document current status not valid for exchange / refund

This message indicates that the listed ticket may not have been settled in IAR or is otherwise ineligible for an exchange or refund. Here are two things you can do to verify the document’s status:

  1. You may use the LO (List Old) functionality on the IAR View Only tab to look up the document and verify whether it has been used in another exchange or refund transaction.
  2. Check the Document Retrieval Service (DRS) system to verify the status of the document to verify whether it was settled in IAR.

If the document has not been reported or has been used in a different refund or exchange, you will need to find an alternative ticket to use or you must settle the new transaction as a straight sale.