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When a transaction you have issued in your GDS does not appear in your Interactive Agent Reporting (IAR) sales report, it is recommended that you log in to Document Retrieval Service (DRS) and perform an initial Quick Search. If the message “No Matching Documents Found for Your Search” is displayed, that means your GDS provider did not send the transaction to ARC. Therefore, please contact your GDS provider so that they can investigate why this specific transaction was not sent to ARC.
You do have the ability to add a missing transaction into IAR by selecting the Add tab and manually entering the missing data.