Travel Agent Communications

PED 06/26/2016

Fourth of July Holiday Schedule

ARC's offices will be closed on Monday, July 4, 2016, in observance of Independence Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 07/03/16. Your weekly sales report must be authorized by 11:59 p.m. EDT on Wednesday, July 6.

Ticket Modification/Voiding Schedule
Please note the following extension dates to modify and reconcile IAR transactions issued Friday, July 1–Sunday, July 3: GDS/IAR Void Extension Date – Tuesday, July 5.

ARC Customer Care Center Hours
Tuesday–Wednesday 9 a.m. to 9 p.m. EDT
Thursday–Friday 9 a.m. to 7:30 p.m. EDT

Placing Emergency Document Requisitions Orders before Independence Day Holiday
In observance of Independence Day, ARC will be closed Monday, July 4. To ensure that your emergency order is received before Tuesday, July 5, your order should be placed by Thursday, June 30 at 4 p.m.

Any emergency orders placed on Friday, July 1 will not be delivered until Tuesday, July 5. Please order your stock accordingly.

Fraud Alert – Fourth of July Holiday, Criminals May be Busy!

Fraudsters are unusually active during holiday weekends. Be on the lookout for phishing emails and advise everyone who has GDS access (employees and ICs) to remember one thing: DO NOT LOG IN TO YOUR GDS THROUGH AN EMAIL. You may also check with your GDS to see if they have a program to “turn off your ticketing” (note that this type of program is different than simply turning off the printer) when your agency is closed (evenings, weekends and holidays). Review your ticketing activity on your GDS throughout the long holiday weekend, void and cancel unknown bookings/tickets and report such activity to ARC’s Fraud Prevention.

Beware of last-minute calls/emails for tickets from unknown clients wanting to use a credit card for themselves or other passengers, and who want to depart same/next day, especially to or from high-risk international airports (ACC, LOS, DKR, CMN, etc.).

Here are some examples of common suspicious email subject lines to be on the look for:

  • “Request for Quotation Flight”
  • “Flight Booking / Fare”
  • “Booking Needed…..!”

Always review the email for spelling errors, incorrect capitalization and incorrect grammar!

If you have questions or suspect fraud activity, please contact ARC’s Fraud Prevention at 703-816-8137 or

Great Lakes Airlines Announces Implementation of E-Ticketing in Sabre

Great Lake Airlines (ZK/846) is pleased to announce implementation of e-ticket issuance and ARC settlement for ARC Travel Agencies. ZK/846 E-Tickets can now be issued by Sabre subscribers

Meet the Speakers for TravelConnect 2016

Some of the world's most sought out thought leaders will share their industry knowledge at TravelConnect in Washington, D.C. on October 6–7. At this year's conference, you'll be exposed to informative and enlightening content that will help you immediately transform your business.

Don't miss this exciting opportunity to hear from these inspiring keynotes:

  • Shawn Achor, Harvard Researcher and Positive Psychology Expert
  • Wayne Best, Chief Economist, Visa Inc.
  • Holly Hegeman, Founder and Publisher, PlaneBusiness Banter
  • Doug Mangold, Managing Director, Product, ARC
  • Mike Premo, President and Chief Executive Officer, ARC
  • Lauri Reishus, Vice President and Chief Operating Officer, ARC
  • Chuck Thackston, Managing Director, Enterprise Information Management, ARC
  • Shelly R. Younger, Manager, Settlement Services, ARC

Learn more about our speakers and register for TravelConnect 2016 today!

Tip of the Week: ARC MarketPlace Hotel Pickup and Drop Off Locations

Hotel pickup and drop off location availabilities are the most frequently asked booking questions by our ARC MarketPlace customers. Many tours and activities include hotel pickup and drop off.

The best place to check to see if a hotel includes pickup and drop off locations is on the product page of the tour or activity. You can get to the product page by selecting the “See Details” button next to the product for more information.

The product page contains all relevant details about the tour or activity including pricing, highlights, tour itinerary, reviews, photos, and pick up and drop off information. There are other tabs with additional information just under the header of the page. Some tours have a tab on the far right called “Hotel Pickup Information.” Select this tab to display details on which hotels are available for pickup and drop off. There is also information on how to select a location at checkout, a search function for your customer’s hotel, a map of qualifying hotels and a section for frequently asked questions.

If your customer’s hotel is not listed among the qualifying hotels, you can select an alternate pickup location. You can also contact the local tour operator directly to make alternate pickup arrangements.

If your customer has not yet booked a hotel, you can contact the tour operator with the hotel information once it has been confirmed. If your customer is staying with family or friends and doesn’t need to be picked up, they can get directions to the tour or activity departure site.

For tours and activities that do not include the “Hotel Pickup Information” tab, you can enter the hotel information upon checkout to specify the hotel in which your customers will be staying. If you have any questions or need to change the information on the booking, you can contact the local tour operator directly to update the information. All local tour operator contact information can be found on the voucher for the activity, which is found on the booking confirmation email.