Travel Agent Communications

PED 06/12/2016


Tradewind Aviation Now Accepts Visa, MasterCard, Discover and American Express

Effective with sales issued Monday, June 13, 2016 (PED 06/19/16), Tradewind Aviation (492/TJ) will begin accepting Visa, MasterCard, Discover and American Express as forms of payment through ARC.


Register Now for TravelConnect 2016

TravelConnect offers the rare and exciting convergence of all of the travel industry's most important players in Washington, D.C.—in one room, at one time. At this year's conference, October 6-7, you'll unleash new and exciting ideas and collaborate on how to improve processes, deepen engagement with customers and elevate your business to outthink and outperform the competition.

With inspiring keynotes, educational breakouts and lots—and lots—of networking, you'll be exposed to informative and enlightening content that will help you transform your business.

Learn more about what to expect from TravelConnect 2016 at arctravelconnect.com. Plus, save $50 when you register before June 15!


Tip of the Week: Disputing Memos in Memo Manager

Do you have a memo that you need to dispute? You can do that in Memo Manager!

To dispute a memo, on the Memo Detail screen:

  1. Click the Dispute button.
  2. The Memo Manager – Dispute screen will display.
  3. Enter the dispute dollar value in the Dispute Amount field.
  4. Enter any comments concerning the dispute in the Comment (public) textbox.
  5. Click the Submit button.
  6. The Memo Manager – Save screen will display asking, Do you want to submit changes?
  7. Click the Yes button to save the changes.

If you are simply entering comments in the public correspondence to a carrier, the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend that you use the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know that you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.