Travel Agent Communications

PED 06/05/2016


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC's headquarters in Arlington, Virginia, from June 21-24, 2016.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion and an ARC Specialist Certificate will be presented to those who pass the exam.

The following is a list of topics that will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information or to register, please click here.


Register Now for TravelConnect 2016

TravelConnect offers the rare and exciting convergence of all of the travel industry's most important players in Washington, D.C.—in one room, at one time. At this year's conference, October 6-7, you'll unleash new and exciting ideas and collaborate on how to improve processes, deepen engagement with customers and elevate your business to outthink and outperform the competition.

With inspiring keynotes, educational breakouts and lots—and lots—of networking, you'll be exposed to informative and enlightening content that will help you transform your business.

Learn more about what to expect from TravelConnect 2016 at arctravelconnect.com. Plus, save $50 when you register before June 15!


Tip of the Week: System Cancelled Voids (CN) in Your IAR Report

Voids in the IAR report that the Transaction Type (TT) column shows as "CN" are System Cancelled voids.

A system cancelled void is created when there is a communication link problem between the GDS and the carrier. When the GDS sends a ticketing request message to a carrier and does not receive a response, the GDS then initiates a system cancel message, which alerts the carrier to void the ticket number.

A System Cancelled Void will not generate an asterisk in the IAR transaction list despite a break in the ticket sequence. No action is needed on your part.