Travel Agent Communications

PED 05/29/2016


Memorial Day Holiday Schedule

Memorial Day Fraud Alert:

ARC's offices were closed Monday, May 30, 2016, in observance of Memorial Day. Agencies and CTDs have an extra day to prepare the sales report for PED 05/29/16. Your weekly sales report must be authorized by midnight Wednesday, June 1, 2016.

Ticket Modification/Voiding Schedule
Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 27 – Sunday, May 29: GDS/IAR Void Extension Date – Tuesday, May 31.

ARC Customer Care Center Hours
Tuesday and Wednesday 9:00 a.m. to 9:00 p.m. EST
Thursday – Friday 9:00 a.m. to 7:30 p.m. EST


Tradewind Aviation Joins ARC

Tradewind Aviation (TJ/492) will join ARC as a participating carrier effective with sales on June 2, 2016 (PED 06/05/16).

Headquartered in Oxford, Connecticut (OXC) with bases at the Westchester County Airport in New York (HPN) and Luis Munos Marin Airport in Puerto Rico (SJU), Tradewind Aviation operates scheduled flights throughout the Northeast United States between New York, Nantucket, Martha's Vineyard, Boston and Stowe, Vermont. Caribbean scheduled flights are operated between Puerto Rico, St Barths, Anguilla, Nevis, Antigua and St Thomas. The airline operates a fleet of Pilatus PC-12 aircraft on scheduled routes in addition to Citation CJ3 jets for private charter.

Tradewind Aviation has elected the General Concurrence method of agent appointment, whereby all accredited ARC agents are automatically appointed as agents of the carrier. Tickets may be booked via Sabre, Amadeus, Apollo and Worldspan GDS. Tradewind accepts cash only as a form of payment, but plans to add credit cards in the near future.

For more information, please visit the Tradewind Aviation website or call 1-800-376-7922


Interjet Now Accepts UATP

Effective with sales issued Monday, May 30, 2016 (PED 06/05/16), Interjet (837/4O) accepts UATP as a form of payment through ARC.


Peruvian Airlines Now Accepts UATP

Effective with sales issued Monday, May 30, 2016 (PED 06/05/16), Peruvian Airlines (602/P9) accepts UATP as a form of payment through ARC.


Ownership Changes Schemes – Don't Fall for Them!

ARC wants to remind all agents about the age-old change of ownership scheme. These unauthorized ownership changes usually involve situations where the ARC owner of record surrenders control of their agency to the prospective buyer or the buyer's manager. The buyer promises to send the appropriate ownership change application to ARC, but either fails to do so or initiates significant delays in getting all the documents to ARC. The buyer may appear to be very knowledgeable about the industry and lull you into trusting them while the ownership application is pending. The "buyer or manager" may try to get you to allow them to ticket their customers. Whether or not you do the ticketing or you provide GDS access to the buyer, both cash and credit card sales may result in fraud.

Remember — Do not turn over the operation or control of your agency location, your bank accounts and do NOT provide the purchaser/manager with a GDS login or password to drive electronic documents until you have received written notification from ARC that your change of ownership is approved. Until that approval, the ARC agent/owner of record is responsible for all financial losses on ARC traffic documents and electronic tickets supplied to the location.

Visit ARC's Fraud Prevention page for additional resources regarding this scheme.

Owners of record who believe they have been solicited by insincere purchasers are requested to notify ARC Fraud Prevention at 703-816-8137 or fifp@arccorp.com.


Register Now for TravelConnect 2016

TravelConnect offers the rare and exciting convergence of all of the travel industry's most important players in Washington, D.C.—in one room, at one time. At this year's conference, October 6-7, you'll unleash new and exciting ideas and collaborate on how to improve processes, deepen engagement with customers and elevate your business to outthink and outperform the competition.

With inspiring keynotes, educational breakouts and lots—and lots—of networking, you'll be exposed to informative and enlightening content that will help you transform your business.

Learn more about what to expect from TravelConnect 2016 at arctravelconnect.com. Plus, save $50 when you register before June 15!


Tip of the Week: "On Request" and "Pending Confirmation" ARC MarketPlace Bookings

Have you received an ARC MarketPlace booking confirmation email stating your booking is "Pending Confirmation?" There are two major categories of booking methods through ARC MarketPlace for tours and activities: instant confirmation and on request.

Tours and activities that have instant confirmation means you and your client will receive confirmation and vouchers as soon as soon as you book. These tours and activities are immediately available and our business partner (Viator) doesn't need to check with the local supplier to confirm availability. The majority of tours and activities that are available through ARC MarketPlace have instant confirmation.

If you or your clients have booked an "On Request" tour or activity and have not received a confirmation within 48 hours, please contact ARC's Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.