Travel Agent Communications

PED 05/01/2016

Senegal Airlines Suspends Operations

ARC has learned that Senegal Airlines (DN/440) suspended operations. Therefore, sales transactions were inhibited effective Thursday, April 28, 2016. Refunds will continue to be processed until PED 05/08/16 or until cash reserves are exhausted.

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Tip of the Week: A Reminder about the ARC Automated Refund

An ARC Automated Refund is a refund created by IAR to offset the occurrence of an unapplied void. An unapplied void is an unusual event that occurs when IAR is unable to apply a GDS-generated void to the corresponding Electronic Ticket sale. This can happen because the void message was received for a sale that has already been refunded or exchanged. It can also happen when a void message was received after the void window has already passed and the sale was reported to the carrier.

When an unapplied void occurs, IAR will automatically create a full ARC Automated Refund for the corresponding sales transaction. The refund is displayed in IAR and is output to the validating carrier. When output to the carrier, an associated error/exception code of "A" is provided indicating ARC generated the refund. This code is also displayed in ARC's Document Retrieval Service (DRS).

General Business Rules:

  1. An ARC Automated Refund cannot be modified or voided unless in error.
  2. The IAR Refund Details screen will display, "ARC created document" to indicate the refund was created by ARC as a result of an unapplied void.

The ESAC field on the Refund Details screen will display the ESAC contained in the original void message. If no ESAC is present, the ESAC field will display "ARCAUTOREF."

For more information, please contact our Customer Care Center at 855-816-8003 or