Travel Agent Communications

PED 04/17/2016

TravelConnect 2016

TravelConnect offers the rare and exciting convergence of all of the travel industry's most important players in Washington, D.C.—in one room, at one time. At this year's conference, October 6-7, you'll unleash new and exciting ideas and collaborate on how to improve processes, deepen engagement with customers and elevate your business to outthink and outperform the competition.

With inspiring keynotes, educational breakouts and lots—and lots—of networking, you'll be exposed to informative and enlightening content that will help you transform your business.

Learn more about what to expect from TravelConnect 2016 at Plus, save $50 when you register before June 15!

Austrian Airlines Now Accepts JCB

Effective with sales issued Monday, April 18, 2016 (PED 04/24/16), Austrian Airlines (257/OS) will begin accepting JCB as a form of payment through ARC.

2016 Quarterly Transaction Fees – 1st Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note, agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 21, 2016. Only one draft will be issued for consolidated drafting agents.


Number of transactions
per quarter

Price per

Tier 1

1,000 - 2,224.999


Tier 2

2.25 - 5.999M


Tier 3

6M or more


Tip of the Week: Reminder of Rules for Refunding Transactions in IAR

Here is a list of rules that you should be aware of when completing refund transactions in IAR:

  • A transaction issued on an ARC traffic document can only be refunded by the agency location that originally issued the document, or by any agency within that agency organization (the home office location (HOL) or any branch or STP location under that HOL).
  • The refund can only be made to the original form of payment.
  • The transaction can only be refunded to the person authorized to receive the refund. Before reporting a refund transaction in a sales report you must ensure that the carrier allows refunding (ticket is refundable with or without a penalty, ticket not expired, etc.). If unsure, check with the individual carrier before issuing a refund.
  • Refund of an electronic ticket (ET) transaction requires a valid Electronic Settlement Authorization Code (ESAC).
    • An ESAC is acknowledgement by the carrier of coupon availability and verification that the unused coupons are closed out to prevent unauthorized use.
    • An ESAC is automatically generated when an e-ticket is refunded in the GDS.
    • An ESAC is also automatically generated when an e-ticket is manually entered into IAR for any carrier that supports IAR's ET refund functionality.
  • When refunding a transaction, you are required to comply with any additional rules or instructions regarding refund transactions that may be provided by the carrier or ARC.
  • Refunds of electronic tickets for carriers that support IAR ET EDIFACT refund functionality cannot be voided unless the carrier supports Cancel Refund functionality. If a carrier supports Cancel Refunds, that refund can only be canceled the same day that the refund was issued.