Travel Agent Communications

PED 04/10/2016


Via Airlines Now Accepts American Express

Effective with sales issued Monday, April 11, 2016 (PED 04/17/16), Via Airlines (359/VC) will accept American Express as a form of payment through ARC.


2016 Quarterly Transaction Fees – 1st Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note, agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 21, 2016. Only one draft will be issued for consolidated drafting agents.

 

Number of transactions
per quarter

Price per
transaction

Tier 1

1,000 - 2,224.999

.016

Tier 2

2.25 - 5.999M

.013

Tier 3

6M or more

.011


Tip of the Week: Modifying ARC MarketPlace Bookings

Travel plans can change in an instant and when they do, bookings will have to be modified and/or cancelled. Common booking modifications include date of booking, number of people in the booking and tour upgrades.

When booking on arcmarketplace.com, booking amendments for a single day tour or activity must be made three days in advance of the confirmed travel date. Within three days prior to the activity, ARC MarketPlace's supplier, Viator will attempt to honor the request, but the booking is subject to an additional fee.

Multi-day or overnight tours and date changes must be made more than seven days in advance to avoid additional fees. Any date changes are subject to the availability of the tour operator. We cannot guarantee the success of any date change modification

Viator does not handle ARC Marketplace booking modifications and cancellations directly. The best way to amend or cancel a booking is to contact ARC MarketPlace by visiting arcmarketplace.com/support-contact-us.jsp or call ARC's Customer Care Center at 855-816-8003, option 5.