Travel Agent Communications

PED 04/03/2016

Garuda Indonesia No Longer Accepts Visa or MasterCard

Effective Monday, March 28, 2016 (PED 04/03/16), Garuda Indonesia (126/GA) no longer accepts Visa or MasterCard as forms of payment. Refunds initiated on transactions where the forms of payment were Visa or MasterCard will be forwarded by ARC to Garuda Indonesia for carrier special handling.

2016 Quarterly Transaction Fees – 1st Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note, agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 21, 2016. Only one draft will be issued for consolidated drafting agents.


Number of transactions
per quarter

Price per

Tier 1

1,000 - 2,224.999


Tier 2

2.25 - 5.999M


Tier 3

6M or more


Tip of the Week: A Reminder about the ARC Automated Refund

An ARC Automated Refund is a refund created in Interactive Agent Reporting (IAR) to offset the occurrence of an unapplied void. An unapplied void is an unusual event that occurs when IAR is unable to apply a GDS-generated void to the corresponding Electronic Ticket sale. This can happen because the void message was received for a sale that has already been refunded or exchanged. It can also happen when a void message was received after the void window has already passed and the sale was reported to the carrier.

When an unapplied void occurs, IAR will automatically create a full ARC Automated Refund for the corresponding sales transaction. The refund is displayed in IAR, and is output to the validating carrier. When output to the carrier, an associated error/exception code of "A" is provided, indicating the refund was generated by ARC. This code is also displayed in ARC's Document Retrieval Service (DRS).

General Business Rules:

  • An ARC Automated Refund cannot be modified or voided unless in error.
  • The IAR Refund Details screen will display, "ARC created document" to indicate the refund was created by ARC as a result of an unapplied void.
  • The ESAC field on the Refund Details screen will display the ESAC contained in the original void message. If no ESAC was present, the ESAC field will display, "ARCAUTOREF."