Travel Agent Communications

PED 03/20/2016

Upcoming My ARC Outage

The following applications will be unavailable for an extended outage on Friday, March 25, 2016 beginning at 7:30 p.m. EDT until Monday, March 28, 2016, at 8:00 a.m. EDT:

  • My ARC Administration
  • Accreditation Tool
  • ARC Agent Profile

This outage is necessary in order to perform essential system maintenance to upgrade applications and infrastructure behind My ARC.

ARC realizes that these outages may impact your work with My ARC and products supported behind My ARC. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. Weekend dates were chosen to minimize the impact to My ARC users since weekends have the lowest amount of user activity. All applications are expected to be fully operational at 8:00 a.m. Monday morning.

Your understanding and patience are appreciated as we improve ARC's systems. Please share this information with others in your organization who may be impacted by this scheduled outage.

LC Perú Now Accepts Visa and MasterCard

Effective with sales issued Monday, March 21, 2016 (PED 03/27/16), LC Perú (107/W4) will begin accepting Visa and MasterCard as forms of payment through ARC.

2013 ARC Transaction History File Now Available for Purchase

ARC's Transaction History File containing your agency's transaction data for all of 2013 is now available for purchase on CD. Starting in April 2016, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2013. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, including Microsoft Excel and Access, in order to create reports and manage, sort and analyze the data.

For more information, please contact ARC at 703-816-8530 or email To learn more, visit

Tip of the Week: Keeping Traffic Documentation

The Agent Reporting Agreement (ARA) requires agents to keep documents for two years from the sales report submission deadline of those documents. However, many agents also choose to follow their own, more restrictive document retention policies, similar to IRS or banking industry guidelines.

The official ARC requirements can be located in Part 2, Section 12 of the Agent Reporting Agreement (ARA) and Section 14, Section C of the Industry Agents Handbook (IAH).

ARC also offers two tools as part of the core set of ARC products, which are included in the cost of ARC participation:

These ARC tools are designed to alleviate the space limitations and access issues agents face regarding storing, accessing and researching ticketing data.