Travel Agent Communications

PED 02/28/2016

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Silver Airways No Longer Accepts American Express

Effective immediately, Silver Airways (449/3M) no longer accepts American Express as a form of payment. Refunds initiated on transactions where the form of payment was American Express will be forwarded by ARC to Silver Airways for carrier special handling.

Southwest Announces Elimination of Paper Tickets Through ARC

As the industry strives to move beyond paper, Southwest Airlines (WN/526) has announced they will eliminate paper tickets effective March 21, 2016 (PED 03/27/16). Paper tickets issued through March 20, 2016, will be accepted by Southwest Airlines. For the convenience of agents and customers, Southwest Airlines is pleased to continue settlement of refunds through Interactive Agent Report (IAR). Southwest Airlines will also continue to fully participate in ARC's Memo Manager System. Please refer to the following information regarding transaction processing:

  • Sales/Exchanges Please continue to report paper WN sales and exchanges in your weekly IAR sales report through March 20, 2016. After that date, IAR will reject all WN paper sales and exchange transactions. For customers needing to exchange a WN paper ticket after March 20, 2016, WN will issue a waiver code for the travel agency to process a refund, and a new WN eTicket will need to be purchased directly with Southwest Airlines. Agents are asked to contact Southwest Airlines directly for more information.
  • Refunds Refunds of settled WN sales will remain open and available through IAR until further notice.
  • Memos Memos and the use of ARC's Memo Manager System will continue on a permanent basis. Please continue to utilize Memo Manager and report all memos in IAR.

For additional information regarding Southwest Airlines transactions, please contact the carrier directly at Southwest Airlines Travel Agency Administration Department at 214-792-6777.

2013 ARC Transaction History File Now Available for Purchase

ARC's Transaction History File containing your agency's transaction data for all of 2013 is now available for purchase on CD. Starting in April 2016, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2013. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, including Microsoft Excel and Access, in order to create reports and manage, sort and analyze the data.

For more information, please contact ARC at 703-816-8530 or email To learn more, visit

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certificate class will be available March 8-11, 2016, at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program, with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In the class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. An ARC Specialist Certificate will be presented to those who pass the exam.

The following topics will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information and to register, please click here.

Tip of the Week: Balancing Exchanges with Lost Residual Values

When an exchange is done with a resulting residual value (old ticket that is of value higher than the new ticket value) and the client forfeits the difference, you should enter the residual amount in the "Adjustments" field on the "Exchange Summary" screen. This will balance out the exchange and also help reduce the issuance of debit memos.