Travel Agent Communications

PED 02/14/2016

Start a conversation... Join a conversation at

2013 ARC Transaction History File Now Available for Purchase

ARC's Transaction History File containing your agency's transaction data for all of 2013 is now available for purchase on CD. Beginning in April 2016, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2013. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained— there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports and manage, sort and analyze the data as you please. For more information, please call 703-816-8530 or email To learn more, visit

LC Perú Now Accepts UATP

Effective with sales issued Monday, February 15, 2016 (PED 02/21/16), LC Perú (107/W4) will begin accepting UATP as a form of payment through ARC.

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certificate class will be available March 8-11, 2016, at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program, with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In the class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. An ARC Specialist Certificate will be presented to those who pass the exam.

The following topics will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information and to register, please click here.

Tip of the Week: The ARC MarketPlace Blog

Do you use ARC MarketPlace and have questions like: How do I get the voucher for my client's tour or activity? When is commission paid? How do I get started with the ARC MarketPlace Affiliate Program for my agency? You'll find answers to these questions in the TAC communication throughout the year. Additionally, the ARC MarketPlace Blog at has answers to these frequently asked questions and more.