Travel Agent Communications

PED 02/07/2016

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Insel Air Aruba Now Accepts UATP

Effective with sales issued Monday, February 8, 2016 (PED 02/14/16), Insel Air Aruba (778/8I) will begin accepting UATP as a form of payment through ARC.

Air Greenland Now Accepts Visa and MasterCard

Effective with sales issued Monday, February 8, 2016 (PED 02/14/16), Air Greenland (631/GL) will begin accepting Visa and MasterCard as a form of payment through ARC.

Wamos Air Joins ARC

Wamos Air, S.A. (EB/460) is joining the ARC as a participating carrier effective with sales on February 8, 2016 (PED 02/14/16).

Wamos Air, formerly Pullmantur Air, is an airline based in Madrid, Spain. Wamos Air operates between one and four flights per week, depending on whether it is the summer or winter season, between Madrid, Spain and Cancún, Mexico, and Madrid, Spain and Punta Cana, Dominican Republic.

Wamos Air has elected the general concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Wamos Air. The airline only accepts cash as form of payment at the moment.

Bookings can be made in Sabre and Amadeus.

For inquiries, reservations or sales information, contact the offices listed below:

Wamos Air USA
420 Lexington Avenue, Suite 2523
New York, NY 10170

2013 ARC Transaction History File Now Available for Purchase

ARC's Transaction History File containing your agency's transaction data for all of 2013 is now available for purchase on CD. Beginning in April 2016, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2013. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports and manage, sort and analyze the data as you please. For more information, please call 703-816-8530 or email To learn more, visit

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certificate class will be available March 8-11, 2016, at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program, with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In the class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. An ARC Specialist Certificate will be presented to those who pass the exam.

The following topics will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information and to register, please click here.

Tip of the Week: Pending Change Request Behind My ARC

My ARC users can manage their own user profiles, but certain fields such as name, title, department and email address require approval of an administrator. When a profile change request is submitted for one of these fields, the My ARC Primary Administrator is responsible for approving or denying the request. Therefore, as a My ARC user, you should follow-up with your existing primary administrator and remind them to work on your pending request. Once your request is processed, you will receive a confirmation message indicating whether your request has been approved or denied.