Travel Agent Communications

PED 01/31/2016

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Shandong Airlines Joins ARC

Shandong Airlines (SC/324) is joining ARC as a participating carrier effective with sales on February 1, 2016 (PED 02/07/16).

Shandong Airlines is based in Jinan, Shandong, China. The Chinese carrier operates mainly domestic trunk routes from Jinan, Qingdao and Yantai to major cities in China. It is owned by Air China and holds a 10 percent stake in Sichuan Airlines.

Using their fleet of B737-800s and B737-700s, Shandong Airlines serves destinations including Hefei, Beijing, Guangzhou, Shenzhen, Zhuhai, Guilin, Chongqing, Fuzhou, Wuyishan, Xiamen, Lanzhou, Guizhou and Guiyang.

Shandong Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Shandong Airlines. The airline only accepts cash as form of payment at the moment.

Shandong Airlines is a participating carrier in the following Global Distribution Systems (GDSs) in the United States: Sabre, Amadeus and Worldspan.

For inquiries, reservations or sales information, please contact:

Shandong Airlines USA
420 Lexington Avenue, Suite 2523
New York, NY 10170

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certificate class will be available March 8-11, 2016, at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program, with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In the class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. An ARC Specialist Certificate will be presented to those who pass the exam.

The following topics will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information and to register, please click here.

Tip of the Week: Collecting Missing ARC MarketPlace Commissions

Are you missing commissions for tours booked on ARC MarketPlace? Commission is paid in the month following travel or usage of the product or service. Commission payments to ARC participating agencies are made through credit memos in ARC Memo Manager, unless your agency has opted to be paid by direct deposit into your Interactive Agent Reporting (IAR) bank account. ARC participating agencies can view ARC MarketPlace commission credit memos by signing into My ARC and accessing Memo Manager. Once signed into My ARC, select Memo Manager under the Your Tools section on the left-hand menu. Once there, you can view and accept any open memos and view any closed or inactive memos.

If the agency would like to request commission payment by direct deposit, the owner or manager can complete the short online Commission Payment Via Direct Deposit Form by following the steps below:

  1. Visit
  2. Scroll down to the Commission Payment Method and click ARC participating agent.
  3. In the Commission Payment via Direct Deposit pop-up, fill in the necessary information and click SUBMIT.
  4. You will receive a confirmation email once your request has been processed.