Travel Agent Communications

PED 01/17/2016

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Final Deletion of Transaero Airlines

ARC will complete the deletion of Transaero Airlines (UN/670) from ARC effective January 25, 2016 (PED 01/31/16). Please submit any outstanding transactions prior to that time period. For more information, please contact the ARC Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


2016 ARC Annual Agent Fees

The 2016 annual agent location fee of $206 will be collected for each of your office locations via electronic draft from your designated bank account on January 21, 2016. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $206 will be issued for each active branch agency and Satellite Ticket Printer (STP) location of record as of January 8, 2016. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

Additionally, ARC will be imposing a new tiered quarterly transaction fee structure. See the chart below outlining this tiered fee structure. Note, agencies with less than 1,000 transactions per quarter will not be assessed transaction fees.

  Number of transactions per quarter Price per transaction
Tier 1 1,000 - 2,224.999M .016
Tier 2 2.25 - 5.999M .013
Tier 3 6M or more .011

2015 Quarterly Transaction Fees – 4th Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2015, the quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 21, 2016. Only one draft will be issued for consolidated drafting agents.


Tip of the Week: IAR Auto-Populating Partial Exchanges

Although the Interactive Agent Reporting (IAR) system stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic repricing tool require agents to enter the unused, old base fare, tax breakdown and the old total in IAR.

Here's how to prompt IAR to populate the tax breakout entries on partial exchanges for you:

  1. On the Exchange Support page, enter the full total amount of the original sale in the Old Total box.
  2. Click the Next button. IAR will populate the old fare and tax breakdown for you. You can then modify those values and taxes as needed, input the valid ESAC code and penalty amount (if applicable), and click the Next button.
  3. If the unused partial exchange value is less than the full, old, original value, you can enter a lesser amount in the Old Total field, and IAR will populate all of the original tax codes from the original sale. You can then enter the appropriate unused fare and tax amounts.
  4. If anything has been typed in any field other than the Old Total box, IAR might be unable to autofill the tax breakdown for you. If so, remove and reattach the old document on the Financial Details page, and then enter the old total amount in the Old Total box and click Next. IAR will complete the tax breakdown and autofill process as described above.