Travel Agent Communications

PED 12/13/2015

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2016 ARC Annual Agent Fees

The 2016 annual agent location fee of $206 will be collected for each of your office locations via electronic draft from your designated bank account on January 21, 2016. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $206 will be issued for each active branch agency and Satellite Ticket Printer (STP) location of record as of January 8, 2016. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

Peruvian Airlines Discontinues Acceptance of VISA and MasterCard

ARC received notification that effective immediately Peruvian Airlines (P9/602) is no longer accepting Visa and MasterCard as a form of payment. Peruvian Airlines Visa and MasterCard transactions included in Interactive Agent Reporting (IAR) reports with a date of issue on or after December 9, 2015, have been placed in error. Agents who issued refund transactions on or after December 9 are encouraged to contact their customers and direct them to their credit card issuers for immediate resolution. For further assistance with credit card refunds, please use the contact information below:


New Paper Sales Summary Report Fee for 2016

For those agents receiving their Agent Sales Summary report in paper format, the 2016 fee for this service will be $61 per month.

ARC Specialist Continuing Education Course Requirement!

Reminder, all agents with a valid ARC Specialist certification as of December 31, 2014, must now complete one Continuing Education (CE) course each year by the end of the calendar year (12/31/15) to maintain their certification. The CE requirement replaces the renewal process of re-taking the ARC Specialist examination every four years.

In addition, the CE requirement replaces the expiration date on your current certificate. The expiration date is no longer applicable (e.g., if your certificate's expiration date is in 2017, the date is no longer pertinent). You must now complete one CE course by 12/31/15 to maintain your certification, regardless of the expiration date of your certificate.

If you received your certification in 2015, the annual CE requirement will begin for you on January 1, 2016.

Continuing Education courses can be accessed from the ARC Online Training site using your existing account credentials (your account from the old online training site or one that was created for you by ARC). If you created a new online training account, you will not be able to access the CE courses.

If you do not remember your account information, use the Forget Your Username link on the Login page to retrieve your username. Once your username has been retrieved, use the Forget Your Password link to reset your password.

If you have any questions or need help retrieving your account, please send an email to

Tip of the Week: My ARC Session Timeout Facts and Tips

Have you ever wondered about these questions:

  • Why do I have to log into My ARC so frequently?
  • Every time I come back to my computer, why has my session ended?
  • Why can't I remain logged into My ARC indefinitely?

ARC is a PCI-compliant (Payment Card Industry) company. Due to security considerations and PCI compliance rules, we only can allow 15 minutes of idle time within our systems before you are logged out automatically.

Once your account has reached the 15-minute limit with no activity, it is a security requirement that a new login is needed to access your session.

Here are some tips to avoid being logged out after 15 minutes of inactivity:

  • Press the Enter key to perform an action
  • Click on a link within My ARC to view another page
  • Refresh the screen on your browser by clicking the Refresh icon