Travel Agent Communications

PED 11/22/2015

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ARC Thanksgiving Holiday Information

In celebration of the Thankgiving holiday, ARC's offices will be closed on Thursday, November 26 and Friday, November 27. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/29/15. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, December 1.

Ticket Modification/Voiding Schedule
Please note that the GDS/IAR void date for transactions issued Wednesday, November 25 through Sunday, November 29 is Monday, November 30.

Emergency Document Orders During the Thanksgiving Holiday
Emergency orders placed Wednesday, November 25 before 4 p.m. EST will ship the same day and arrive on Monday, November 30. Second day orders placed on Wednesday, November 25 before 4 p.m. EST will arrive Tuesday, December 1. Please place your document order early to avoid delays.


Thanksgiving Holiday Fraud Alert

Fraudsters are unusually active on holiday weekends. With Thanksgiving this week, be aware of different types of ploys used by criminals to obtain information, use stolen credit cards or attack your computer!

PHISHING EMAILS:

Phishing emails instruct the reader to click on link(s) to confirm credentials or to check on a client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it is real, but it is not! Never enter your GDS login ID or password through an email.

Other types of phishing emails circulating include attachments or links, which contain malware, or an email disguised to be from your manager asking you to help pay a vendor and wire funds. Always verify email requests to wire funds with your manager before sending any wire transfer, and do not open attachments or click on links without verifying the legitimacy of the sender.

NEW OR UNKNOWN CUSTOMERS:

New or unknown customers may contact your agency or independent contractors to get last-minute tickets right before the holiday. These customers may have great explanations as to why they have to travel at the last minute (i.e., medical emergency or funeral), and you may be pressured into providing the service.

Another ploy is when the unknown customer purchases a domestic ticket departing one week or more in advance and then shortly thereafter wants a ticket for someone else, now traveling same day or next day in or out of an international airport. High risk transactions include: unknown customers, last minute request for ticket(s), same-day/next-day departures, high risk itineraries (especially ACC, LOS, ABJ, CMN, BOG and SDQ) and cardholder not traveling (third party transaction).

PRE-TEXT CALLS:

Persons may call your agency pretending to be from an industry partner (i.e., an airline, GDS, ARC, tour operator, etc.) asking you to confirm some private information about your agency. Never give out your IATA/ARC agency code number, bank account number, etc., to anyone who calls on the phone.

TIPS FOR HOLIDAYS AND THE WEEKENDS:

  • Carefully monitor your booking and ticketing in your GDS on the weekend before Thanksgiving and during the long Thanksgiving weekend. If you find unauthorized stolen tickets or bookings, immediately attempt to void them through the GDS and contact your GDS for further instructions. Immediately change the password of the employee or IC whose credentials were used to issue the tickets.
  • If you find unauthorized/stolen tickets/bookings, contact ARC's Fraud Prevention team for additional important information at fifp@arccorp.com or 855-358-0393.
  • If you receive requests for last minute tickets (domestic or international), carefully weigh the risk of accepting those credit cards. You may consider asking the caller to come to the agency with the credit card and their ID before you issue any tickets.

Educate everyone on the current ploys used by criminals.


Transaero Airlines No Longer Accepts UATP

Effective Sunday, December 6, 2015, UATP will terminate Transaero Airlines (UN/670) from their credit card plan. Therefore, effective Monday, November 23, 2015 (PED 11/29/15), ARC will no longer support the processing of Transaero UATP refunds. All other refund transactions including cash, Visa, MasterCard and American Express will continue to be processed until cash reserves are exhausted.

Please contact the Carrier Help Desk for more information at 855-816-8007 or chd@arccorp.com.


ARC Specialist Continuing Education Course Requirement

Reminder: All agents with a valid ARC Specialist certification as of December 31, 2014, must now complete one Continuing Education (CE) course each year by the end of the calendar year (12/31) to maintain their certification. The CE requirement replaces the renewal process of retaking the ARC Specialist examination every four years.

In addition, the CE requirement replaces the expiration date on your current certificate. The certificate expiration date is no longer applicable. For example, if your certificate’s expiration date is in 2017, the date is no longer pertinent. You must now complete one CE course by 12/31/15 to maintain your certification, regardless of the expiration date on your certificate.

If you received your certification in 2015, the annual CE requirement will begin for you on January 1, 2016.

CE courses can be accessed from the ARC online training site using your existing account credentials (your account from the previous online training site or one that was created for you by ARC). If you create a new online training account, you will not be able to access the CE courses.

If you do not remember your account information, use the Forget Your Username link on the Login page to retrieve your username. Once your username has been retrieved, use the Forget Your Password link to reset your password.

If you have any questions or need help retrieving your account, please send an email to ARCSpecialist@arccorp.com.


Tip of the Week: Retrieving Your My ARC Username

If you forget your username, My ARC gives you the ability to retrieve it via email. You can retrieve your username from ARC's corporate website or the My ARC Login page. To retrieve your username from ARC's corporate website, follow the steps below:

  1. Go to arccorp.com.
  2. Go to the My ARC Login box on the right site of the page.
  3. Click the Forgot Username? link. The Forgot Username screen will display.
  4. In the Enter Address box, type the email address used to set up your My ARC account.
  5. Click the Continue button.
  6. Your request will be processed and your username will be sent to you via the email address previously entered.