Travel Agent Communications

PED 11/08/2015

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Interjet Joins ARC

ABC Airlines S. A. de C.V d/b/a Interjet (4O/837) will join ARC as a participating carrier effective with sales on November 12, 2015 (PED 11/15/15).

With headquarters in Mexico City, Mexico, Interjet operates international nonstop scheduled flights from New York (JFK) to Mexico City, Miami to Mexico City and Cancun, Houston (IAH) to Mexico City and Monterrey (MTY), San Antonio to Mexico City, Monterrey (MTY) and Guadalajara, and from Las Vegas to Monterrey (MTY) and Toluca, with connections from its hubs in Mexico City and Monterrey to an extensive domestic network within Mexico, including top business and leisure destinations. It also offers nonstop service from Mexico City to Guatemala (GUA), Costa Rica (SJO), Colombia (BOG), Cuba (HAV) and Varadero (VAR), as well as from Monterrey and La Havana (HAV), and from Cancun to La Havana (HAV).

Interjet operates a fleet of Airbus A320 and Super Jet SJ 100 aircraft.

Interjet has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Interjet. In addition to cash, Interjet will accept the following credit card forms of payment: American Express, Visa and MasterCard.

For inquiries or sales information, contact the offices listed below:

9800 Airport Blvd, Terminal A
San Antonio, TX 78216

For reservations contact:

Lao Airlines No Longer Accept American Express

Effective with sales issued on Monday, November 9, 2015 (PED 11/15/15), Lao Airlines (627/QV) will no longer accept American Express as a form of payment through ARC.

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certification class will be provided at ARC's headquarters in Arlington, Virginia, from December 8-11, 2015.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion, and an ARC Specialist Certificate will be presented to those who pass the exam.

The following is a list of topics that will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information or to register, please click here.

Tip of the Week: Sales Summary Adjustment Request (SSAR)

Are you familiar with the Sales Summary Adjustment Request (SSAR) form? The SSAR is an adjustment form that may be used outside of the ARC sales report process in Interactive Agent Reporting (IAR) to correct a discrepancy that is greater than $25.00 on a previously submitted transaction. The SSAR may also be used to correct a discrepancy on a transaction from a sales period beyond the 12-week time limit established for use of an Agent Automated Deduction (AAD). The completed SSAR should be submitted directly to the Revenue Accounting department of the validating carrier. A blank SSAR sample is available in the Industry Agents' Handbook, Section 10, sub-section 15, form number 1282. To access it, you can also click here.