Travel Agent Communications

PED 10/11/2015

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2015 Quarterly Transaction Fees – Third Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2015, the quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 22. Only one draft will be issued for consolidated drafting agents.

Don't Miss Your Chance to Register for TravelConnect 2015!

TravelConnect 2015 is only a few weeks away! Don’t miss your opportunity to connect with industry peers, share ideas, learn about key industry issues and, most importantly, enhance your business and your expertise.

The event will feature an agency-specific town hall session where you will be able to directly interact with ARC executives, provide feedback on how ARC can help you do business better, and learn about ARC initiatives underway to support your agency.

Register today!

ARC Specialist Training and Certification Class

The ARC Specialist Training and Certification class will be provided at ARC's headquarters in Arlington, Virginia, from December 8-11, 2015.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion and an ARC Specialist Certificate will be presented to those who pass the exam.

The following is a list of topics that will be discussed during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC's Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

For more information or to register, please click here.

Tip of the Week: Which services can be issued on an Electronic Miscellaneous Document (EMD)?

An Electronic Miscellaneous Document (EMD) is an electronic non-flight document that may be issued and used for the purchase of optional services that airlines may offer. Eventually, EMDs will replace the remaining traditional paper Miscellaneous Charges Order (MCO). More carriers are allowing agents to issue EMDs through their GDS for services such as preferred seating and baggage, but not all carriers support agency-issuance of EMDs.

There are two types of EMDs:

  • Stand-alone EMD (EMDS) – used independent of an e-ticket for services such as ground transportation, deposits and residual value
  • Associated EMD (EMDA)
    • Linked to an electronic ticket (ET) at the coupon level
    • Multiple EMDAs may exist for a single ticket
    • An EMDA coupon is considered used once its associated flight coupon is used
    • Baggage or seat upgrades are more likely to be issued on an EMDA, but whether a service is issued on an EMDA or EMDS is determined by the individual carrier

EMDs are further categorized by codes determined by the type of service and the carrier. An individual EMD must be issued with one Reason for Issuance Code (RFIC), a single character code which defines the document. Each EMD coupon must have a Reason for Issuance Subcode (RFIS). The RFIS is a three-character code further defining actual coupon usage. Individual coupons on a single EMD may have different RFIS codes, as long as the code belong to the same RFIC group:

RFIC  Description
Air Transportation
Surface Transportation/Non Air Services
Financial Impact
Airport Services
In-flight Services
Reserved for Future ATPCO Use
Individual Airline Use
RFIS codes are maintained by ATPCO to facilitate consistency and maintain distribution to airlines and travel agencies. For a complete list of these codes, also known as “Optional Services industry Subcodes,” you may download the list from the ATPCO website.