Travel Agent Communications

PED 08/02/2015

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Air Serbia Now Accepts American Express

Effective with sales issued Monday, August 3, 2015 (PED 08/09/15), Air Serbia (115/JU) will begin accepting American Express as a form of payment through ARC.


PAWA Dominicana Now Accepts Visa and MasterCard

Effective with sales issued Monday, August 3, 2015 (PED 08/09/15), PAWA Dominicana (185/7N) will begin accepting Visa and MasterCard as a form of payment through ARC.


Agent Participation Webinar: NDC and You

Join ARC to learn the basics on IATA's New Distribution Capability (NDC) and the potential impact to the travel agency distribution channel. We will take a look at what NDC is, why it matters and discuss its influence on the travel industry—specifically your organization. This informative webinar will help you gain a better understanding of NDC to allow you to set the stage for collaborative conversations with your travel partners.


Tip of the Week: ARC Document Ordering System – Historical Searches

Did you know that you can search for previous ticket stock orders in the Document Ordering System (DOS)? To search for previous ticket stock orders, follow these steps:

  • From My ARC, log into the DOS tool.
  • On the left side of the homepage, click the "Order Status" button.
  • Select an option from the "Search By" drop-down menu.
  • Click the "All Orders" button.
  • Enter the appropriate information in the "Search Criteria" field.
  • Click the "Search" button.

Use standard searches for orders less than 45 days old. If you need to access orders older than 45 days, click the "Advanced Search" link. If you need orders older than two years, please contact ARC's Customer Care Center for assistance at (855) 816-8003 or ccchelp@arccorp.com.