Travel Agent Communications

PED 07/26/2015

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ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. Effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after August 1.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up to date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible. Otherwise, you will not be able to access ARC systems starting August 1.

Approved PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Approved Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using. If you have additional questions, please reach out to our Customer Care Center at 1-855-816-8003.

Pan Am World Airways Dominicana (PAWA Dominicana) Joins ARC

PAWA Dominicana (7N/185) joined ARC as a participating carrier effective with sales on June 15, 2015 (PED 06/21/15).

PAWA will operate international scheduled flights between Las Americas International Airport of Santo Domingo and Curacao, Aruba and St. Marteen starting August 15, 2015. During the second phase, this year, the airline will add flights from Santo Domingo to San Juan, Miami and New York City.

PAWA has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of PAWA Dominicana. PAWA will accept cash as form of payment and will add Visa, MasterCard and American Express in the near future.

PAWA's headquarters is in Santo Domingo, Dominican Republic. However, the U.S. office is located at Miami, Florida.

For inquiries, reservations and sales information, please contact:

PAWA Dominicana U.S. Office
9600 NW 25th St.
Doral, FL 33172

Reservation number: 1-844-200-PAWA (1-844-200-7292)

Register Now for TravelConnect 2015

Don't miss your chance to join the best and the brightest in Washington, D.C., on October 22 for TravelConnect 2015. At this conference, you'll have the opportunity to engage in essential industry discussions and uncover new travel solutions to better your business today.

As an attendee, you'll:

  • Take part in dynamic panels on our industry's most important and talked-about topics such as fraud prevention and travel data insights
  • Hear from some of travel's key thought leaders in compelling sessions around IATA's New Distribution Capability and debit memo standardization
  • Establish relationships with peers, ARC executives and others in the field during networking breaks and receptions
  • Experience hands-on demonstrations of the industry's latest products, services and programs

Register today to save your spot at TravelConnect 2015!

Tip of the Week: Using the Messaging Option in My ARC Tools Request

Attention all My ARC Primary Administrators and My ARC Tool Administrators: Do you know that you have the ability to include a message to any user in your company requesting access to tools like IAR, Memo Manager or Internet Sales Reports? You have the ability to add a note to the tool requestor along with the approval or denial response. Adding a message is optional and allows the administrator to request additional information as well as explain the approval or denial reasons.