Travel Agent Communications

PED 07/19/2015

Start a conversation... Join a conversation at

2015 Quarterly Transaction Fees 2nd Quarter

We would like to make you aware of the agent/CTD transaction fee that is assessed on a quarterly basis. The 2015 quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 23. Only one draft will be issued for consolidated drafting agents.

MIAT Mongolian Airlines Now Accepts Diners Club International, Visa and MasterCard

Effective with sales issued on Monday, July 20, 2015 (PED 07/26/15), MIAT Mongolian Airlines (289/OM) will accept Diners Club International, Visa and MasterCard as forms of payment through ARC.

ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. Effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after August 1.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up to date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible. Otherwise, you will not be able to access ARC systems starting August 1.

Approved PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Approved Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional. Click here to learn the name of the web browser and operating system you are using. If you have additional questions, please reach out to our Customer Care Center at 1-855-816-8003.

Tip of the Week: Updating Your My ARC Security Questions

When you have a My ARC password reset, you may want to consider updating your security questions at the same time. By updating your security questions, you help make your My ARC access safer.

To update your security settings, visit the My ARC homepage and under "Your Account" in the "Account Settings" section, click on "Edit." You may change the security questions at any time if you believe your information has been compromised. The answers to your security questions are space and punctuation sensitive but are not case sensitive.

Note: To change any of your security questions, you must change all three at the same time and all three answers must be different. This is a necessary password integrity protocol.