Travel Agent Communications

PED 07/05/2015

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Dynamic Airways No Longer Accepts Discover

Effective with sales issued on Monday, June 22, 2015 (PED 06/28/15), Dynamic Airways (054/2D) will no longer accept Discover as a form of payment through ARC.


Sun Air International Now Accepts American Express

Effective with sales issued on Monday, July 6, 2015 (PED 07/12/15), Sun Air International (504/6G) will accept American Express as a form of payment through ARC.


Vistara Joins ARC

Vistara (UK/228) has joined ARC as a participating carrier effective with sales on Monday, July 6, 2015 (PED 07/12/15).

With headquarters in New Delhi, India, Vistara operates scheduled flights to 10 destinations from its hub at Indira Gandhi International Airport, including Mumbai, Bengaluru, Hyderabad, Ahmedabad, Lucknow, Goa, Pune, Guwahati and Bagdogra. The airline operates a fleet of Airbus A320 aircraft and is displayed in Amadeus, Abacus, Sabre and Travelport.

Vistara has selected the Specific Appointment method of agency appointment.

For inquiries, reservations or sales information, contact sales.support@airvistara.com


2015 Quarterly Transaction Fees – 2nd Quarter

We would like to make you aware of the agent/CTD transaction fee that is assessed on a quarterly basis. The 2015 quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 23. Only one draft will be issued for consolidated drafting agents.


Quarterly Subscription Fee: Travel Agency Service Fees (TASF)

Just a friendly reminder that the $23.99 quarterly subscription fee (2nd quarter of 2015, PEDs 04/05/15 through 06/28/15) for travel agency service fees will be debited from your designated ARC account on or after Thursday, July 16, 2015.

Only locations that issued a TASF in the quarter will be charged the fee. If your agency is signed up for TASF but remained inactive during the quarter, there will be no quarterly fee charged.


The New ARC MarketPlace is Live

ARC launched the redesigned ARC MarketPlace site on June 26.

On the new ARC MarketPlace, you'll find:

An Updated Homepage
The new homepage features the newest products and suppliers, so you can stay up to date with the latest offerings for your clients; events ARC will be attending, so you know where to find ARC; and ARC MarketPlace's latest Tweets, so you can stay abreast of all the news and special offers ARC MarketPlace has.

Trusted Suppliers & Booking Options.
New Activities and Tours, Shore Excursions, Car Rentals, Hotels, Passport and Visa Services pages featuring all of ARC MarketPlace's vetted suppliers with thousands of booking and commission opportunities.

Improved Resource Pages.
The resource pages, including Commissions, the ARC MarketPlace Affiliate Program and Agent's Choice, have been improved so you can make the most out of your bookings.

Search Function
The ARC MarketPlace team has created an easy Search function to help you find more options for your clients.

New City Pages
ARC MarketPlace has added city pages featuring the most popular tourism cities worldwide, with information on top tours and travel tips.

The ARC MarketPlace Blog
The new blog is chockfull of announcements, industry news and flash sales from Viator.

While there have been many new enhancements to ARC MarketPlace, each product is still commissionable. And, you will continue to receive commission in the same way that you always have.

To see the new changes, visit arcmarketplace.com.

If you’d like a detailed tour of all the new changes and additions to MarketPlace, we encourage you to register for our Welcome to the New ARC MarketPlace Webinar on July 9 from 3 to 4 p.m. EDT. During this webinar, we’ll explore not only what’s new and different on ARC MarketPlace but also how to find more booking options using the new search function and city pages, the ARC MarketPlace Blog and more.


Exchanging/Refunding Carrier-Issued Documents

Recently, Airlines For America (A4A) member airlines ticketing resolutions were expanded to allow for an agency, with permission of the carrier, to exchange a carrier-issued Electronic Miscellaneous Document (EMD). However, at this time, ARC’s systems do not support agency settlement of a new exchange ticket that uses a carrier-issued EMD. This system limitation will be addressed in the future, but in the meantime, it is important to know that any exchange using a carrier-issued EMD should be settled directly with the carrier.

Note: By design, ARC’s systems do not support the refund or exchange of a ticket originally issued by an airline. However, ARC’s systems do support use of carrier-issued paper vouchers and certificates.


ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after this date.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up to date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible. Otherwise, your ability to use ARC systems will cease on August 1, 2015.

Approved PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Approved Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional. Click here to learn the name of the web browser and operating system you are using.


Tip of the Week: Think of Making a Switch – Get Rid of Ticket Stock and Go Electronic!

With e-tickets being so prevalent, many agents have decided to go electronic. A common reason agents decide to make this change is to avoid the cost and downtime of repairing or replacing a broken ATB ticket printer.

Benefits of becoming an Electronic Office (EO) include:

  • Eliminates the need to order paper ticket stock.
  • No ticket stock costs or ticket shipment fees.
  • Printer costs and maintenance are no longer a concern.
  • Removes hassle and expense of keeping and securing ATB documents in the office.

To become an EO, please submit a request to change your office classification via the ARC Accreditation Tool. The fee for this office type change is $75.

Once you have switched your office type, you should destroy old unused ticket stock by following the instructions detailed in ARC’s Industry Agent’s Handbook, Section 10: Paper Ticketing Overview under “Destroying Traffic Documents and Airline Identification Plates.”