Travel Agent Communications

PED 06/21/2015

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ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after this date.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up to date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible. Otherwise, your ability to use ARC systems will cease on August 1, 2015.

Approved PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Approved Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional. Click here to learn the name of the web browser and operating system you are using.

MIAT Mongolian Airlines Joins ARC

MIAT Mongolian Airlines (OM/289) will join ARC effective for sales on Monday, June 22, 2015 (PED 06/28/15).

MIAT Mongolian Airlines is the Mongolian National flag carrier, headquartered in Ulaanbaatar, Mongolia. The airline offers international scheduled services from Chinggis Khaan International Airport (ULN) using its fleet of new generation Boeing 737-800s and 767-300 ERs. Destinations in Asia include Beijing, Hong Kong, Seoul and Tokyo (Narita and Haneda), and destinations in Europe include Frankfurt, Berlin and Moscow.

MIAT Mongolian Airlines has elected the General Concurrence method of agency appointment whereby ARC agents are automatically appointed as agents of MIAT Mongolian Airlines. The carrier will accept cash only as form of payment, but credit cards will be added in the near future.

For inquires, reservations or sales information, please contact:

MIAT Mongolian Airlines
420 Lexington Avenue
Suite 2523
New York, NY 10170

Changes to ARC MarketPlace Coming Soon!

ARC MarketPlace is undergoing some major improvements. This summer you will see a redesigned site with updated web pages, city pages that contain top tours in those destinations, the new ARC MarketPlace Blog and much more.

While there will be many new changes to ARC MarketPlace, you will still be able to book commissionable products from the same trusted suppliers for your clients, just as you always have in the past.

Look for further details on the upcoming ARC MarketPlace enhancements at and through email notifications from the ARC MarketPlace team.

Tip of the Week: My ARC Self-Service Password Reset

Forgot your My ARC password? Try the self-service password reset feature. It's easy!

Follow these steps:

  1. Click on the "Forgot Your Password?" link.
  2. Enter your user ID and the email address on file.
  3. Click "Continue."
  4. Answer your Security Questions.
  5. An email will be sent to the email address on file from My ARC Support.
  6. Use the link provided in the email to change the password and log into My ARC.