Travel Agent Communications

PED 06/07/2015

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FlexFlight Now Accepts American Express

Effective with sales issued on Monday, June 8, 2015 (PED 06/14/15), FlexFlight (365/W2) will begin accepting American Express as a form of payment through ARC.


Dynamic Airways Now Accepts Visa, MasterCard and Discover

Effective with sales issued on Monday, June 8, 2015 (PED 06/14/15), Dynamic Airways (054/2D) will begin accepting Visa, MasterCard and Discover as forms of payment through ARC.


ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after this date.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up-to-date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible, otherwise your ability to use ARC systems will cease on August 1, 2015.

Approved PC/Mac Operating Systems

  1. Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  2. OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  1. Internet Explorer – Version 9 or higher
  2. Safari – Version 6 or higher
  3. Google Chrome – Version 40 or higher
  4. Firefox – Version 34 or higher
  5. Opera – Version 27 or higher

Approved Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  1. Android 5.0 or higher with native browser
  2. iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using.


Notice of Changes to the Agent Reporting Agreement

ARC’s Board of Directors—following ARC consultation with travel agency representatives—approved a number of changes to the Agent Reporting Agreement (ARA or Agreement).

The primary ARA change is the modification of the definition of the term “ARC Traffic Document” and related provisions to also include carriers’ own traffic documents. This amendment serves to facilitate the use of carrier traffic documents by agent and carrier parties who may wish to do so within the framework of the ARA. The change fully supports ARC’s goal to be responsive and flexible, and to the extent possible, accommodate various business models.

The amendments related to this definitional change are summarized here:

  1. Section 2.1 is updated to state that if transactions issued on carrier traffic documents are provided to ARC, the transactions will be processed, settled and administered by ARC under the ARA as if they were issued on ARC traffic documents.
  2. Section 6.7 is updated to clarify that ARC’s notices to system providers relate only to traffic documents issued under the Reporting Agreement through the ARC Settlement Plan (ASP).
  3. Section 12.4 is updated to clarify that a carrier may not examine tickets issued on another carrier’s traffic documents. (The updates to Sections 6.7 and 12.4 clarify existing language but do not change current practice or procedure.)
  4. In Section 39.8, the definition of ARC Traffic Document, is modified to also include “carrier’s own traffic documents” provided to ARC for “processing, reporting, settlement and administration.”

Section 3.6 of the ARA has also been updated to state that if an agent chooses to use the ARC Travel Agent Service Fee (TASF) program by issuing a TASF transaction, the agent is subject to the terms of the TASF Agreement. The purpose of this update is to eliminate the requirement for agents that wish to voluntarily use the TASF program to sign a separate TASF Agreement Memorandum of Agreement (MOA). This language is added to streamline the TASF on-boarding processes for the agency community. The TASF Agreement remains an agreement separate from the ARA.

These changes will be effective on June 15, 2015. Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after the June 15, 2015, effective date will serve as your acceptance of the amendments.

You can view these changes in more detail by clicking here.


Changes to ARC MarketPlace – Coming Summer 2015

If you are an avid ARC MarketPlace user you will notice some changes to the website this summer. The redesigned site will have updated web pages as well as new features, including city pages that contain top tours and information about the most popular tourism cities worldwide.

While there will be many new changes to ARC MarketPlace, you will still be able to book commissionable products from the same trusted suppliers for your clients, just as you always have in the past.

Look for further details on the upcoming ARC MarketPlace enhancements at arcmarketplace.com and through email notifications from the ARC MarketPlace team.


Tip of the Week: Customer Support Is Just A Click Away!

Looking for help or information on an ARC tool or product? You can find short cuts to FAQs, training, updates, resources and more for a variety of ARC tools on the ARC Customer Support page, arccorp.com/support/index.jsp. Just click on Product Support and then select the ARC product.

You'll also find other useful information on this page, including additional resources, ARC's contact information and operating hours.