Travel Agent Communications

PED 05/24/2015

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Notice of Changes to the Agent Reporting Agreement

ARC's Board of Directors - following ARC consultation with travel agency representatives - approved a number of changes to the Agent Reporting Agreement (ARA or Agreement).

The primary ARA change is the modification of the definition of the term "ARC Traffic Document" and related provisions to also include carriers' own traffic documents. This amendment serves to facilitate the use of carrier traffic documents by agent and carrier parties who may wish to do so within the framework of the ARA. The change fully supports ARC's goal to be responsive and flexible, and to the extent possible, accommodate various business models.

The amendments related to this definitional change are summarized here:

  • Section 2.1 is updated to state that if transactions issued on carrier traffic documents are provided to ARC, the transactions will be processed, settled and administered by ARC under the ARA as if they were issued on ARC traffic documents.
  • Section 6.7 is updated to clarify that ARC's notices to system providers relate only to traffic documents issued under the Reporting Agreement through the ARC Settlement Plan (ASP).
  • Section 12.4 is updated to clarify that a carrier may not examine tickets issued on another carrier's traffic documents. (The updates to Sections 6.7 and 12.4 clarify existing language but do not change current practice or procedure.)
  • In Section 39.8, the definition of ARC Traffic Document, is modified to also include "carrier's own traffic documents" provided to ARC for "processing, reporting, settlement and administration."

Section 3.6 of the ARA has also been updated to state that if an agent chooses to use the ARC Travel Agent Service Fee (TASF) Program by issuing a TASF transaction, the agent is subject to the terms of the TASF Agreement. The purpose of this update is to eliminate the requirement for agents that wish to voluntarily use the TASF program to sign a separate TASF Agreement Memorandum of Agreement (MOA). This language is added to streamline the TASF on-boarding processes for the agency community. The TASF Agreement remains an agreement separate from the ARA.

These changes will be effective on June 15, 2015. Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after the June 15, 2015, effective date will serve as your acceptance of the amendments.

You can view these changes in more detail by clicking here.

Registration is Now Open for TravelConnect

Registration is now open for TravelConnect 2015! Last year's conference drew the best and the brightest travel professionals to Washington, D.C., for this inaugural gathering. And this year promises to be even better!

At this conference you will have the opportunity to engage in essential industry discussions and uncover new travel solutions to better your business today.

Attendees will:

  • Take part in dynamic panels on our industry's most important and talked-about topics such as fraud prevention and travel data insights
  • Hear from some of travel's key thought leaders in compelling sessions around IATA's New Distribution Capability and debit memo standardization
  • Establish relationships with peers, ARC executives and others in the field during networking breaks and receptions
  • Experience hands-on demonstrations of the industry's latest products, services and programs

Get the early bird registration rate for TravelConnect 2015 at only $249 when you register before July 1.

ACTION REQUIRED: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to all of ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC-approved web browsers and operating systems. Users of non-approved browsers and operating systems will not be supported after this date.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. Ensuring that the web browser, operating system and tools you use are up-to-date will not only help protect ARC's systems, but will also greatly help prevent your business from being exploited by cyber criminals.

If you are not using a browser and an operating system from the approved list below, you will need to upgrade as soon as possible, otherwise your ability to use ARC systems will cease on August 1, 2015.

Approved PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Approved Web Browsers

  • Internet Explorer - Version 9 or higher
  • Safari - Version 6 or higher
  • Google Chrome - Version 40 or higher
  • Firefox - Version 34 or higher
  • Opera - Version 27 or higher

Approved Mobile Platforms - Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using.

Tip of the Week: Updating Your Bank Account Information

If you would like to change your bank account information, you can do so by electronically submitting a bank account change request through the Accreditation Tool, accessible via your My ARC toolbox. Please do not close your current bank account until ARC has processed your request.

Note: Only primary administrator user IDs automatically have access to the Accreditation Tool. Any other type of user IDs must request access to the Accreditation Tool from a primary administrator.

To complete the Bank Account Change, please follow these instructions:

  1. Log in to My ARC.
  2. Under "Tools," select "Accreditation" (make sure your pop-up blocker is disabled).
  3. On the main "Account Summary" page, click on "New Request," which is located at the bottom left-hand corner of the page.
  4. From the drop-down menu, select "Bank Account" as the type of request.
  5. Enter the requested information on each tab and then click "Next."
  6. When you reach the "Sections" tab, click on the "Bank Account Information" or "Bank Account Access" section to enter your updated information.
  7. If necessary, attach the required documents in the "Materials Due" tab.
  8. Submit the request and select the appropriate payment option.
  9. Once the request has been submitted, please monitor the "Messages" tab for status updates.

You can also view a video on how to use the Accreditation Tool at