Travel Agent Communications

PED 05/10/2015

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Notice of Changes to the Agent Reporting Agreement

ARC's Board of Directors—following ARC consultation with travel agency representatives—approved a number of changes to the Agent Reporting Agreement (ARA or Agreement).

The primary ARA change is the modification of the definition of the term "ARC Traffic Document" and related provisions to also include carriers' own traffic documents. This amendment serves to facilitate the use of carrier traffic documents by agent and carrier parties who may wish to do so within the framework of the ARA. The change fully supports ARC's goal to be responsive and flexible, and to the extent possible, accommodate various business models.

The amendments related to this definitional change are summarized here:

  • Section 2.1 is updated to state that if transactions issued on carrier traffic documents are provided to ARC, the transactions will be processed, settled and administered by ARC under the ARA as if they were issued on ARC traffic documents.
  • Section 6.7 is updated to clarify that ARC's notices to system providers relate only to traffic documents issued under the Reporting Agreement through the ARC Settlement Plan (ASP).
  • Section 12.4 is updated to clarify that a carrier may not examine tickets issued on another carrier's traffic documents. (The updates to Sections 6.7 and 12.4 clarify existing language but do not change current practice or procedure.)
  • In Section 39.8, the definition of ARC Traffic Document, is modified to also include "carrier's own traffic documents" provided to ARC for "processing, reporting, settlement and administration."

Section 3.6 of the ARA has also been updated to state that if an agent chooses to use the ARC Travel Agent Service Fee (TASF) program by issuing a TASF transaction, the agent is subject to the terms of the TASF Agreement. The purpose of this update is to eliminate the requirement for agents that wish to voluntarily use the TASF program to sign a separate TASF Agreement Memorandum of Agreement (MOA). This language is added to streamline the TASF on-boarding processes for the agency community. The TASF Agreement remains an agreement separate from the ARA.

These changes will be effective on June 15, 2015. Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after the June 15, 2015, effective date will serve as your acceptance of the amendments.

You can view these changes in more detail by clicking here.

If you have any questions, please contact ARC's Customer Care Center at 855-816-8003 or

Phishing Emails and Bogus Calls Demanding Payments to GDSs

ARC has received information that agents are getting calls or emails from persons pretending to be with their GDS (Sabre, Travelport or Amadeus) or a GDS affiliate (e.g., technical support representatives of the GDS). The person or email states that the agency owes money to the GDS and must pay immediately, or the GDS will be turned off. The person or email may request personal information, such as credit card numbers, GDS login IDs and passwords, and/or or ask you to wire transfer the money. Do not provide personal information or transfer money. The GDSs will never ask for your login IDs and passwords or threaten to turn off your GDS for non-payment via a phone call or by email. If you receive such an email or a phone call and can make note of the caller ID, send a copy of the email and/or the phone number to ARC's fraud team at ARC will provide all pertinent information to, and coordinate with, the GDSs.

Onur Air Joins ARC

Onur Air (8Q/066) will join ARC as a participating carrier effective with sales on May 11, 2015 (PED 05/17/15).

With a fleet of 22 aircrafts comprised of four Airbus A-300's, nine Airbus A-321's and nine Airbus A-320's, Onur Air flies to 16 domestic cities including Adana, Antalya, Bodrum, Diyarbakir, Erzurum, Gaziantep, Izmir, Kars, Kayseri, Malatya, Samsun and Trabzon.

Onur Air accepts Visa, MasterCard and cash as valid forms of payment, and is available in Sabre and Amadeus GDS. Worldspan and Apollo will be implemented in the near future.

Onur Air has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Onur Air, unless specially advised to the contrary by the carrier.

For inquiries, reservations or sales information, please contact:

Onur Air
420 Lexington Avenue, Suite 2523
New York, NY 10170
Reservations: 201-526-7841

Malaysia Airlines Now Accepts JCB and Diners Club International

Effective with sales issued on Monday, May 11, 2015 (PED 05/17/15), Malaysia Airlines (232/MH) will begin accepting JCB and Diners Club International as a form of payment through ARC.

Etihad Regional to Voluntarily Delete from ARC

Etihad Regional (F7/033) has announced they will voluntary delete from ARC effective June 1, 2015 (PED 06/07/15). Please submit all outstanding transactions, including refunds in your IAR report prior to June 1, 2015 (PED 06/07/15). Due to the partnership between Etihad Regional and Etihad Airways, agents can still issue tickets for any Etihad Regional flights with validation on Etihad Airways (EY/607).

In case of refund applications, kindly contact with the following: STANDARD OBJECT: BSP CLOSED.

If you have any questions, please contact Etihad Regional directly at

Security Starts With You

Security myth: Security is a concern only if I use Microsoft Windows.

Security fact: All software has vulnerabilities and flaws that bad guys can take advantage of, including Mac operating systems, Linux, Chrome and Adobe Reader. That's why it's so important to apply security patches.

To help reduce cyber attacks, it's important that you regularly download and use the latest web browser version. To find out what web browser you are using and if it's the most current one, click here.

Tip of the Week: Do I Need To Keep Copies of Traffic Documents?

The Agent Reporting Agreement requires agents to keep documents for two years from the sales report submission deadline of those documents. However, many agents also choose to follow their own, more restrictive document retention policies, similar to IRS or banking industry guidelines.

The official ARC requirements can be located in Part 2, Section 12 of the Agent Reporting Agreement (ARA) and Section 14, Section C of the Industry Agents Handbook (IAH).

ARC also offers two tools as part of the core set of ARC products, which are included in the cost of ARC participation:

These ARC tools are designed to alleviate the space limitations and access issues agents face regarding storing, accessing and researching ticketing data.