Travel Agent Communications

PED 04/26/2015

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Precision Air Now Accepts Discover

Effective with sales issued on Monday, April 27, 2015 (PED 05/03/15), Precision Air (031/PW) will begin accepting Discover as a form of payment through ARC.

ATTENTION: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC approved web browsers and operating systems.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. This is especially true of older operating systems, such as Windows XP, that are no longer supported by the manufacturer. In the absence of manufacturer provided security patches and updates to fight off viruses, spyware and other malicious software, your system may become highly vulnerable to attacks and infections. Ensuring that the web browser, operating system and tools you use are up-to-date will not only help protect ARC's systems, but will also help prevent your business from being exploited by cyber criminals.

Below, you will find a list of approved web browsers and operating systems that you may use to access ARC's systems.

PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

While the majority of ARC agents are currently using approved browsers and operating systems, some are not. As a result, over the course of the next few weeks ARC will be reaching out to those affected.

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using.

Tip of the Week:Disputing Memos in Memo Manager

Have a memo that you need to dispute or to request additional information to complete your research? You can do that in Memo Manager.

To dispute a memo, on the Memo Detail screen:

  1. Click the "Dispute" button.
  2. Once selected, the Memo Manager - Dispute screen displays.
  3. Type the dispute dollar value in the "Dispute Amount" text box.
  4. Type any comments concerning the dispute in the "Comment" (public) text box.
  5. Click the "Submit" button.
  6. Once selected, the Memo Manager - Save screen will display asking "Do you want to submit changes?" Click the "Yes" button to save the changes.

Please note, if you are simply entering comments in the public correspondence to a carrier the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend that you use the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |