Travel Agent Communications

PED 04/19/2015

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New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to ARC's tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC approved web browsers and operating systems.

ARC is implementing this initiative because not all web browsers and operating systems offer the same level of security. This is especially true of older operating systems, such as Windows XP, that are no longer supported by the manufacturer. In the absence of manufacturer provided security patches and updates to fight off viruses, spyware and other malicious software, your system may become highly vulnerable to attacks and infections. Ensuring that the web browser, operating system and tools you use are up-to-date will not only help protect ARC's systems, but will also help prevent your business from being exploited by cyber criminals.

Below, you will find a list of approved web browsers and operating systems that you may use to access ARC's systems.

PC/Mac Operating Systems

  • Windows Vista SP2 or higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or higher (includes v10.9 and 10.10)

Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Mobile Platforms – Operating Systems with Native (built in) Web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

While the majority of ARC agents are currently using approved browsers and operating systems, some are not. As a result, over the course of the next few weeks ARC will be reaching out to those affected.

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don't have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using.


2015 Quarterly Transaction Fees – 1st Quarter

Don't forget about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2015, the quarterly fee is set at $0.17 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 23, 2015. Only one draft will be issued for consolidated drafting agents.


Tip of the Week: Use ARC MarketPlace for a Low Price Guarantee on Bookable Activities

When you book destination activities, sightseeing tours, attractions and shore excursions through ARC MarketPlace, your clients will always get a great deal, guaranteed low prices and unmatched flexibility. You can earn commissions while booking the most popular activities worldwide at the best prices. Go to www.arcmarketplace.com and click on the “ACTIVITIES & TOURS” tab at the top of the page to begin booking. Please contact us to learn more at 855-816-8003 (Option 4).


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com