Travel Agent Communications

PED 03/29/2015

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ATTENTION: New Web Browser and Operating System Requirements for ARC Users

Data security is of the utmost importance to ARC. To that end, effective August 1, 2015, access to ARC’s tools (e.g., My ARC, IAR, Agency Memo Manager, DRS, etc.) will be limited to users of ARC approved web browsers and operating systems.

ARC is implementing this initiative, as not all web browsers and operating systems offer the same level of security. This is especially true of older operating systems, such as Windows XP, that are no longer supported by the manufacturer. In the absence of manufacturer provided security patches and updates to fight off viruses, spyware and other malicious software, your system becomes highly vulnerable to attacks and infections. Ensuring that the web browser, operating system and tools you use are up-to-date will not only help protect ARC’s systems, but will also help prevent your business from being exploited by cyber criminals.

Below you will find a list of approved web browsers and operating systems you may use to access ARC’s systems.

PC/Mac Operating Systems

  • Windows Vista SP2 or Higher (includes Windows 7, 8 and 8.1)
  • OSX 10.8 or Higher (includes v10.9 and 10.10)

Web Browsers

  • Internet Explorer – Version 9 or higher
  • Safari – Version 6 or higher
  • Google Chrome – Version 40 or higher
  • Firefox – Version 34 or higher
  • Opera – Version 27 or higher

Mobile Platforms – Operating Systems with Native (built in) web Browsers

  • Android 5.0 or higher with native browser
  • iOS 8.1 or higher with native browser

While the majority of ARC agents are currently using approved browsers and operating systems, some are not. As a result, over the course of the next few weeks ARC will be reaching out to those affected.

Before upgrading your operating system, we strongly recommend that you consult with your IT support desk, or if you don’t have one, we suggest you consult with an IT professional.

Click here to learn the name of the web browser and operating system you are using.

Medical Emergency or Funeral + Tickets May Result in Fraud

A woman has called travel agents requesting tickets for same day/next day travel. She claims that she is buying tickets for relatives to travel immediately because of a family emergency, such as a heart attack or a funeral. Additionally, she states that her brother may also call tomorrow to get tickets. Although this scenario may sound like a legitimate request for immediate departures, the fraudster is actually purchasing tickets for his/her passengers using compromised credit cards. They pocket all the money collected from their clients leaving you to pay for the chargebacks after the real cardholder denies the charges.

How can you identify and prevent fraud?

  • Establish a company policy that requires an unknown/local customer to come to the agency for a manual credit card imprint and original cardholder signature
  • Verify the cardholder's identity (original driver’s license, ID card, etc.)
  • Verify local addresses and telephone numbers by using internet research (e.g., reverse address or telephone searches)
  • Call the phone number(s) given (calls go unanswered or the phone is now disconnected)
  • Use ARC’s Red Flags list to assist in determining the risk of issuing the ticket*

If you suspect such a scheme and want assistance to assess the risk, contact ARC's fraud prevention team at 855-358-0393, 703-816-8137 or

* Sign up to receive future fraud alerts and a copy of ARC’s Red Flags list at, choose the “Customer Support” tab and then select “Fraud Prevention,” or visit

Sign Up For Fraud Alerts

2015 Quarterly Transaction Fees – 1st Quarter

This is a friendly reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2015, the quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 23, 2015. Only one draft will be issued for consolidated drafting agents.

If you have any questions, please contact the Customer Care Center at 855-816-8003 or

2012 ARC Transaction History File Now Available for Purchase

ARC’s Transaction History File containing your organization’s transaction data for all of 2012 is now available for purchase on CD. Beginning in April 2015, ARC will begin purging the oldest data from ARC’s Document Retrieval Service (DRS), which provides online access to the past 39 months of your ticketed transaction data.

ARC’s Transaction History File provides you with your settled and voided transaction information for all PEDs in 2012. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there’s nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and manage, sort, and analyze the data as needed.

Order now online, or for more information, contact ARC at 703-816-8530 or

Tip of the Week: Password Change for the ARC Document Retrieval Service

The ARC Document Retrieval Service (DRS) is designed so you can change your own password at any time. If you think your password has been compromised, you can immediately change it yourself, without requiring anyone else’s assistance.

Just go to the DRS Login page and enter your Organization Number, User ID and Password. Before clicking LOG IN, be sure to select the “Check here to change password” box. On the Change Password screen, enter your old password, create a new password and then reconfirm that new password.

Document Retrieval Service passwords must be 7-8 characters in length and must contain at least one lower case letter, one upper case letter, one digit and one special character. Passwords are case sensitive. Valid special characters are ! @ # $ % ^ *. Any new password must be different from the last four passwords used. Passwords must be changed at least every 90 days or immediately after a password has been reset. If your DRS access becomes locked, your organization's DRS Security Manager will be able to reset your password to reactivate your access.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |