Travel Agent Communications

PED 02/22/2015

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


2012 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2012 is now available on CD. Beginning in April 2015, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of your ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2012. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and manage, sort and analyze the data as needed.

Order now online, or for more information, contact ARC at 703-816-8530 or businessdevelopmentsupport@arccorp.com.


Tip of the Week: Know Your BOS File Name Formats

If you are a frequent user of Interactive Agent Reporting Back Office System (IAR BOS) files, you already know that you can create a real time BOS file for a single location, and you can schedule a morning or evening BOS file for a single or multiple locations any day of the week. Real time BOS file requests receive a file name that translates into a date/time stamp and file number, whereas scheduled BOS file requests receive a name that you assign. Knowing the BOS file naming formats should help you more easily retrieve the BOS files you need to reconcile your IAR sales report.

When you use the "Create a Summary File (IL)" or the "Create a Detail File (IB)" options to create a real time BOS file, the resulting file name will be in the format of MMDDHHMM.SSS, where MM = Month, DD = Day, HH = Hour, MM = Minute, and SSS = file sequence number. A sample filename is "02221552.057". The first BOS file you create will have a file sequence number of 001 and will increment up to 999 before starting over.

When you use the "Schedule a BOS Internet File Request (BA)" option to create a scheduled BOS file, you must assign a file name. When that Summary file is created, the first two characters of the file name will be SC (Summary Current) or SP (Summary Previous), followed by the name you have assigned, and the last two characters will be either AM (morning file) or PM (evening file). When that Detail file is created, the first two characters are DC (Detail Current) or DP (Detail Previous), followed by the name you assigned, and the last two characters will be either AM or PM.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com