Travel Agent Communications

PED 02/15/2015

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Frontier Airlines to Voluntarily Delete from ARC

Frontier Airlines (F9/422) will voluntarily delete from ARC effective March 7, 2015 (PED 03/08/15). Please submit any outstanding F9/422 transactions in your IAR report prior to March 7, 2015. After March 7, 2015, refunds should be submitted directly to Frontier for processing. You may contact Frontier Airlines for more information as indicated below:

Frontier Travel Agency Help Desk – 800-243-6297

2012 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2012 is now available on CD. Beginning in April 2015, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of your ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2012. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and manage, sort and analyze the data as needed.

Order now online, or for more information, contact ARC at 703-816-8530 or

Customer Care Center Phone Menu Change

In order to better serve you, our phone menu options for Customer Care (1-855-816-8003) have been modified as follows:

  • Press 1 for IAR
  • Press 2 for assistance in Spanish
  • Press 3 for Accreditation and Financial Guarantees
  • Press 4 for My ARC and DRS Password Resets
  • Press 5 for ARC MarketPlace
  • Press 6 for all other inquires

Tip of the Week: Avoiding Credit Card Fraud

ARC has a “red flags” document that lists the levels of risk associated with credit card acceptance and ways to avoid possible credit card fraud. To obtain a copy of the red flags document, simply sign up for ARC's Fraud Alerts at, available on the left-hand side of the page. For assistance in identifying and preventing possible credit card fraud, contact ARC's Fraud Prevention team at or 703-816-8137.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |