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Frontier Airlines (F9/422) will voluntarily delete from ARC effective March 7, 2015 (PED 03/08/15). Please submit any outstanding F9/422 transactions in your IAR report prior to March 7, 2015. After March 7, 2015, refunds should be submitted directly to Frontier for processing. You may contact Frontier Airlines for more information as indicated below:
Frontier Travel Agency Help Desk – 800-243-6297
ARC's Transaction History File containing your organization's transaction data for all of 2012 is now available on CD. Beginning in April 2015, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of your ticketed transaction data.
ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2012. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.
You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and manage, sort and analyze the data as needed.
In order to better serve you, our phone menu options for Customer Care (1-855-816-8003) have been modified as follows:
ARC has a “red flags” document that lists the levels of risk associated with credit card acceptance and ways to avoid possible credit card fraud. To obtain a copy of the red flags document, simply sign up for ARC's Fraud Alerts at www.arccorp.com/support/fraud-prevention.jsp, available on the left-hand side of the page. For assistance in identifying and preventing possible credit card fraud, contact ARC's Fraud Prevention team at firstname.lastname@example.org or 703-816-8137.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org