Travel Agent Communications

PED 02/08/2015

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Air Greenland Now Accepts American Express

Effective with sales issued on Monday, February 2, 2015 (PED 02/08/15), Air Greenland (631/GL) will begin accepting American Express as a form of payment through ARC.

ARC Specialist Training and Certification Program Update

ARC has implemented a major overhaul to the ARC Specialist Training and Certification Program. Changes to the program include updated course content, the elimination of the recertification examination and a new technology platform.

Join us for an informative webinar on February 12, 13 and 20 to learn more about the changes and how these changes may impact you. Register now.

2012 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2012 is now available on CD. Beginning in April, ARC will begin purging the oldest data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of your ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2012. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and manage, sort and analyze the data as needed.

Order now online, or for more information, contact ARC at 703-816-8530 or

Tip of the Week: Access Your ARC Memo Manager Account Weekly

Don't forget to access the ARC Memo Manager Tool from My ARC weekly to view any pending debit and credit memos assigned to your agency. These memos may be settled through your weekly IAR report. For more information on ARC Memo Manager, please visit ARC's Memo Manager page or contact the Customer Care Center at 855-816-8003.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |