Travel Agent Communications

PED 01/04/2015

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2015 ARC Annual Agent Fees

The 2015 annual agent location fee of $205 will be collected for each of your office locations via electronic draft from your designated bank account on January 22, 2015. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $205 will be issued for each active agency and STP location of record as of January 12, 2015. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

2014 Quarterly Transaction Fees – 4th Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 22, 2015. Only one draft will be issued for consolidated drafting agents.

New ARC Specialist Training and Certification Program

We've completed a major overhaul to the ARC Specialist Training and Certification Program and are excited to release the upgrades this month. Changes to the program include updated course content, streamlined technology and the elimination of the current recertification examination.

Travel agents that are already ARC Specialists are no longer required to retake the ARC Specialist examination every four years. Instead, they will be required to complete one continuing education module, hosted on an enhanced online platform, every year to maintain certification.

Travel agents who would like to become ARC Specialists will have the option of taking the course and examination online (also using the new and enhanced online platform) or in a classroom setting, offered twice a year at ARC's headquarters in Arlington, Virginia. New ARC Specialists that obtain the designation anytime within 2015 will have 365 days to complete the first continuing education module.

More information regarding the January 2015 release of the updated ARC Specialist Training and Certification Program, including the new training website, registration and FAQs will be provided in the coming weeks.

Tip of the Week: Refunding a Split Payment Exchange

A split payment exchange transaction can occur if a client requests that one portion of a transaction be charged against a credit card and the remaining portion charged against another credit card or paid by cash or check. IAR only supports a single form of payment per transaction, so split payment transactions must be processed by issuing an MCO or EMD for the alternate payment that can then be used in an exchange.

However, when a client requests a refund of such a split payment exchange, the refund must be returned to the original forms of payment. In the past, this was accomplished by exchanging the old exchange document for a new automated MCO refunding one form of payment and a refund of that new MCO to refund the remaining form of payment. Unfortunately, with electronic ticketing, most carriers no longer allow an e-ticket to be exchanged for a paper document (an automated MCO is a paper document).

To properly process refunds of split payment exchanges, the refund should be submitted to the validating carrier. Although, in the case of a split payment using two credit cards, IAR allows the full refund value to be refunded to one of those credit cards. Doing so could result in the carrier issuing a debit memo. In the case of a split payment between cash or check and a credit card, IAR does not allow the full refund value to be refunded to either form of payment.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |