Travel Agent Communications

PED 12/28/2014

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ARC Holiday Information

ARC's offices will be closed on Thursday, December 25, 2014, and Thursday, January 1, 2015, in observance of the Christmas and New Year's holidays.

Holiday Sales Report Submission
Weekly sales reports for PED 12/21/14 must be authorized by 11:59 p.m. EST on Tuesday, December 23, and weekly sales reports for PED 12/28/14 must be authorized by 11:59 p.m. EST on Tuesday, December 30.

Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued on Wednesday, December 24 will be extended until Friday, December 26, and the GDS void/IAR reconciliation dates for tickets issued on Wednesday, December 31 will be extended until Friday, January 2.

Emergency Document Orders During Christmas
The RR Donnelley warehouse will be closed on Thursday, December 25 and Friday, December 26. Orders placed after 3:00 p.m. EST on Wednesday, December 24 for next-day delivery will be processed on Monday, December 29 to be delivered on Tuesday, December 30, and second-day deliveries will be processed on Monday, December 29 for delivery on Wednesday, December 31.

Emergency Document Orders Prior to New Year's Day
The RR Donnelley warehouse will be closed Thursday, January 1. Orders placed after 3:00 p.m. EST on Wednesday, December 31 for next-day delivery will be processed on Friday, January 2 to be delivered on Monday, January 5, and second-day deliveries will be processed on Friday, January 2 for delivery on Tuesday, January 6.


The Least Wonderful Time of the Year – Holiday Season Fraud Alert

Fraudsters are unusually active during this particular holiday time frame. Last year, during the holiday season, eight agents experienced unauthorized/stolen tickets. Face value of the 31 tickets issued totaled over $90,000, with the average incident totaling over $11,000! Don't be one of those agents this year.

Be on the lookout for phishing emails, and advise everyone who has GDS access (employees and ICs) to remember one thing: Do not log in to your GDS through an email. You may also check with your GDS to see if they have a program to "turn off your ticketing" (not just your printer but all ticketing) when your agency is closed—evenings, weekends and holidays.

Phishing emails instruct the reader to click on link(s) to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it is real, but it is not! Prior phishing emails include the following subjects:

  • "We are pleased to deliver your travel itinerary through TripCase" from TripCase Vacations
  • "Your Reservation Itinerary" from Delta Air Lines
  • "Your E-Mail Confirmation from United" from United Airlines
  • "Maintenance Activity Notification" from your GDS, highlighting a new level of security
  • "Your Travel Reservation or Confirmation" from GOGO Vacations

Q: What should you do now?
A: Ask employees and independent contractors if they confirmed their login IDs or logged into a GDS believing that the email was authentic. If they did, have them immediately change their GDS password and then contact your GDS for any further instructions. Determine if your GDS has a program to "turn off your ticketing" when your agency is closed.

Q: What should you do during this holiday season?
A: Carefully monitor your booking and ticketing in your GDS. If you find unauthorized/stolen tickets or bookings, immediately attempt to void them through the GDS and contact your GDS for further instructions. Immediately change the password of the employee or IC whose credentials were used to issue the tickets. If you find unauthorized/stolen tickets/bookings, provide the details to ARC's Fraud Prevention team at fifp@arccorp.com or 855-358-0393, and staff will contact you with important follow-up information. If you need urgent assistance during this holiday season, send an email to derickson@arccorp.com.

Examples of phishing emails and other valuable information can be found on ARC's new Fraud Prevention page. If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: Possible Phishing Email.

Please circulate these fraud alerts to everyone who has access to your GDS account.


Linea Aerea Amaszonas Joins ARC

Linea Aerea Amaszonas (Z8/464) will join the ARC as a participating carrier effective with sales on December 29, 2014 (PED 01/04/14).

With headquarters in La Paz, Bolivia, Amaszonas Airlines operates domestic scheduled flights between La Paz (LPB) and Santa Cruz (VVI), and Bolivia to Cochabamba (CBB), Guayaramerin (GYA), Oruro (ORU), Riberalta (RIB), Rurrenabaque (RBQ), Sucre (SRE), Tarija (TJA), Trinidad (TDD), Uyuni (UYU) and Yacuiba (BYC).

The airline also operates international scheduled flights to Campo Grande (CGR) in Brazil, Asuncion (ASU) in Paraguay, Arequipa (AQP) and Cuzco (CUZ) in Peru, Montevideo (MVD) in Uruguay, Salta (SLA) in Argentina and Iquique (IQQ) in Chile.

Amaszonas Airlines operates Bombardier CRJ-200 aircrafts.

Amaszonas Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Amaszonas Airlines.

For inquiries, reservations or sales information, call toll-free at 877-265-1404 or contact one of the following offices:

New York
147 W. 35th St., Suite 1505
New York, NY 10001

Chicago
1111 E. Touhy Ave., Suite 232
Des Plaines, IL 60018

Houston
3050 Post Oak Blvd., Suite 1320
Houston, TX 77056

Los Angeles
16250 Ventura Blvd., Suite 115
Encino, CA 91436


2015 ARC Annual Agent Fees

We would like to remind you that the 2015 annual agent location fee of $205 will be collected for each of your office locations via electronic draft from your designated bank account on January 22, 2015. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $205 will be issued for each active agency and STP location of record as of January 12, 2015. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

For a complete summary list of 2015 ARC Agency Fees and Descriptions, please click here, or visit arccorp.com and select 2015 ARC Agency Fees, under the Resources drop-down menu.


2014 Quarterly Transaction Fees – 4th Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 22, 2015. Only one draft will be issued for consolidated drafting agents.


New ARC Specialist Training and Certification Program Begins January 2015

We've completed a major overhaul to the ARC Specialist Training and Certification Program and are excited to release the upgrades in January 2015. Changes to the program include updated course content, streamlined technology and the elimination of the current recertification examination.

Travel agents that are already ARC Specialists are no longer required to retake the ARC Specialist examination every four years. Instead, they will be required to complete one continuing education module, hosted on an enhanced online platform, every year to maintain certification.

Travel agents who would like to become ARC Specialists will have the option of taking the course and examination online (also using the new and enhanced online platform) or in a classroom setting, offered twice a year at ARC's headquarters in Arlington, Virginia. New ARC Specialists that obtain the designation anytime within 2015 will have 365 days to complete the first continuing education module.

More information regarding the January 2015 release of the updated ARC Specialist Training and Certification Program, including the new training website, registration and FAQs will be provided in the coming weeks.


Chargeback Policies Series: UATP Chargebacks

There is no inquiry period for UATP. The carrier will contact the TASF Department for supporting documentation prior to issuing a chargeback. The TASF Department will then contact the issuing travel agency to assist with resolving the dispute and avoiding a chargeback.


Tip of the Week: Modifying an Electronic Ticket in IAR

Only five fields in IAR may be modified for straight sale electronic tickets (ET) within the next business day modification window:

  1. Commission
  2. Tour Code
  3. Ticket Designator
  4. Certificate Number
  5. Miscellaneous Support/Waiver Code

Please be sure to verify that any information required by the carrier (such as endorsements/restrictions, form of payment, etc.) is correctly included before a reservation is ticketed in your GDS. Once the e-ticket is received in IAR from the GDS, changes cannot be made to any field other than the five modifiable fields listed above.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com