Travel Agent Communications

PED 12/21/2014

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ARC Holiday Information

ARC's offices will be closed on Thursday, December 25, 2014, and Thursday, January 1, 2015, in observance of the Christmas and New Year's holidays.

Holiday Sales Report Submission
Weekly sales reports for PED 12/21/14 must be authorized by 11:59 p.m. EST on Tuesday, December 23, and weekly sales reports for PED 12/28/14 must be authorized by 11:59 p.m. EST on Tuesday, December 30.

Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued on Wednesday, December 24 will be extended until Friday, December 26, and the GDS void/IAR reconciliation dates for tickets issued on Wednesday, December 31 will be extended until Friday, January 2.

Emergency Document Orders During Christmas
The RR Donnelley warehouse will be closed on Thursday, December 25 and Friday, December 26. Orders placed after 3:00 p.m. EST on Wednesday, December 24 for next-day delivery will be processed on Monday, December 29 to be delivered on Tuesday, December 30, and second-day deliveries will be processed on Monday, December 29 for delivery on Wednesday, December 31.

Emergency Document Orders Prior to New Year's Day
The RR Donnelley warehouse will be closed Thursday, January 1. Orders placed after 3:00 p.m. EST on Wednesday, December 31 for next-day delivery will be processed on Friday, January 2 to be delivered on Monday, January 5, and second-day deliveries will be processed on Friday, January 2 for delivery on Tuesday, January 6.


The Least Wonderful Time of the Year – Holiday Season Fraud Alert

Fraudsters are unusually active during this particular holiday time frame. Last year, during the holiday season, eight agents experienced unauthorized/stolen tickets. Face value of the 31 tickets issued totaled over $90,000, with the average incident totaling over $11,000! Don't be one of those agents this year.

Be on the lookout for phishing emails and advise everyone who has GDS access (employees and ICs) to remember one thing: Do not log in to your GDS through an email. You may also check with your GDS to see if they have a program to "turn off your ticketing" (not just your printer but ALL ticketing) when your agency is closed (evenings, weekends and holidays).

Phishing emails instruct the reader to click on link(s) to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it is real, but it is not! Prior phishing emails include the following subjects:

  • "We are pleased to deliver your travel itinerary through TripCase" from TripCase Vacations
  • "Your Reservation Itinerary" from Delta Air Lines
  • "Your E-Mail Confirmation from United" from United Airlines
  • "Maintenance Activity Notification" from your GDS, highlighting a new level of security
  • "Your Travel Reservation or Confirmation" from GOGO Vacations

Q: What should you do now?
A: Ask employees and independent contractors if they "confirmed" their login IDs or logged into your GDS believing that the email was authentic. If they did, have them immediately change their GDS password and then contact your GDS for any further instructions they may have for you. Determine if your GDS has a program to "turn off your ticketing" when your agency is closed, and if they do, implement that program before the holidays.

Q: What should you do during this holiday season?
A: Carefully monitor your booking and ticketing in your GDS on the holidays and the weekend in between Christmas and New Year's (or the whole week if you are closed for the holidays). If you find unauthorized/stolen tickets or bookings, immediately attempt to void them through the GDS and contact your GDS for further instructions. Immediately change the password of the employee or IC whose credentials were used to issue the tickets. If you find unauthorized/stolen tickets/bookings, provide the details to ARC's Fraud Prevention team at fifp@arccorp.com or 855-358-0393, and staff will contact you with important follow-up information. If you need urgent assistance during this holiday season, send an email to derickson@arccorp.com.

Examples of phishing emails and other valuable information can be found on ARC's new Fraud Prevention page. If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: Possible Phishing Email.

Please circulate these fraud alerts to everyone who has access to your GDS account.


Aserca Airlines Now Accepts Visa and MasterCard

Effective with sales issued on Monday, December 22, 2014 (PED 12/28/14), Aserca Airlines (717/R7) will begin accepting Visa and MasterCard as forms of payment through ARC.


Air Namibia No Longer Accepts MasterCard

Effective sales issued on Monday, December 22, 2014 (PED 12/28/14), Air Namibia (186/SW) will no longer accept MasterCard as a form of payment through ARC.


Chargeback Policies Series: Visa/MasterCard

Stay on the look out for important information regarding credit card chargeback policies in this four-week series from TASF.

Visa/MasterCard – Chargebacks
Visa/MasterCard usually issues chargebacks first instead of an inquiry. If you receive a chargeback for a Visa/MasterCard transaction and you believe it to be a valid charge, please submit your supporting documentation to the TASF Department so we can assist you in defending your transaction.


Give Your Clients the Best Travel Experience Possible

Are your clients tired of waiting in security screening lines shoeless and juggling carry-ons, 3-1-1 complaint liquids and laptops when flying? That's understandable. Educate your clients about the TSA Pre™. TSA Pre✓™ is one of TSA's risk-based security programs that expedite known or trusted travelers through security screenings at 121 airports nationwide.

By enrolling in the TSA Pre™, your clients will:

  • Go directly to the TSA Pre✓™ security lanes at airports
  • Leave on their shoes, light outerwear and belt during security checks
  • Keep 3-1-1 compliant liquids in their carry-on bags
  • Keep laptops in cases

Provide your clients with the optimal travel experience and visit TSA Pre✓™ to learn more!


Tip of the Week: Need to Verify Carrier Numbers and Codes?

Have you ever noticed that the GDSs mainly use the two-character alphanumeric carrier code (Designator Code), and ARC uses the three-digit numeric code (Carrier Accounting Code)? Although many people refer to both codes as carrier codes, these codes serve different purposes. The designator code is used to identify the airline in a travel itinerary, and the carrier accounting code is part of the ticket number.

You can view these codes on ARC's Participating Carrier page or on the Carrier Ticket Matrix.

Participating Carriers


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com